Manager, Trade Operations

Your mission at the company

The Manager, Trade Operations leads our US Trade (PBR) and Contracts team and serves as a trusted partner to Life Sciences manufacturers. This role manages and develops a team of analysts and specialists, owns relationships with strategic customers, leads new customer implementations, and partners closely with our global delivery teams to ensure contracts, pricing, and processing are accurate, timely, and high quality. The Manager brings deep trade operations expertise, sound judgment, and a continuous improvement mindset, and is a hands-on leader who is ready to roll up their sleeves and jump in alongside the team when needed.

What you’ll do to thrive in this role

• Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews , performance management, and career development.

• Serve as the primary point of contact for strategic customers on trade and contract matters, building trusted, long-term relationships.

• Lead recurring customer meetings, and build and present business reviews and performance updates to customer stakeholders.

• Own implementation and hypercare for new customers, providing domain direction to implementation project managers and ensuring a smooth handoff to steady-state support.

• Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts, ensuring accuracy and timely downstream processing.

• Manage escalations, disputes, and wholesaler inquiries through to resolution, partnering with wholesalers, GPOs, and customer finance teams.

• Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones.

• Lead root cause analysis on recurring issues and drive process improvements, automation, and AI-supported workflows.

• Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness.

• Maintain documentation, SOPs, and audit support, and build cross-training so knowledge is shared across the team.

What you’ll bring to the table

• 7+ years of experience in US pharmaceutical trade operations, including rebates and chargebacks (PBR, DSA, GPO administrative fees, or managed care).

• 3+ years of experience directly managing people, including 1:1s, performance reviews, and career development.

• Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience.

• Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks.

• Proven customer-facing experience, including presenting business reviews and performance updates to senior stakeholders.

• Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time zones.

• Experience with ICyte, Model N, or SAP is a plus.

• Advanced proficiency in Microsoft Excel; comfort with AI-supported tools is a plus.

• Strong written and verbal communication skills and sound judgment under deadline pressure.

• Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset.

What does the company have to offer?

• Mission driven : Work with the purpose of helping to improve patients' lives!

• Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave

• 401(k) Plan with a Company Match to prepare for your future

• Robust Learning & Development opportunities including over 700+ development courses free to all employees

The company is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. The company is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by the company.

The company is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit  [link for members] , or follow us on Twitter @ the company  and  LinkedIn .