Manager, Solution Configuration (India)

The company is a US based leading financial technology company. We provide integrated credit score and personal finance solutions to 1,600 + bank and credit union partners nationally. The company solutions integrate with more than 43 digital banking platforms.

The company was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company.

**This position will be working 100% Remotely from your home office in India as part of a distributed team in the USA, Canada, Europe and several locations in India. The working hours for this position still overlap with the U.S. Eastern Time Zone.

As the company Manager, Solution Configuration, you will be responsible for -

POSITION REQUIREMENTS -

People Management

• Lead, coach, and develop a large configuration team that completes high-volume, technically complex work for multiple partner implementations at the same time

• Build and maintain a capacity model that shows how much work the team can complete in a given period

• Use the capacity model to forecast when the team is over-allocated, and raise it before due dates are missed

• Assign and balance work across the team based on skill level, task complexity, and partner priority

• Onboard new team members using a documented training plan with clear steps to independent work

• Set clear performance expectations, hold regular one on one meetings, and report team gaps and development needs to leadership

Schedule and Delivery Management

• Own configuration timelines and due dates for all active implementations, and keep them accurate when scope or sequence changes

• Identify delays, dependencies, and risks early, take action to reduce them, and escalate with a recommended solution

• Track and report metrics such as cycle time, throughput, rework, and on-time completion, and use them to improve results

• Work with Implementation Managers, Engineering, and Product to sequence work and remove blockers before they affect partner go-live dates

Process Excellence

• Define, document, and improve the configuration process, including intake, prioritization, peer review, validation, and handoff

• Confirm the team follows the documented process, and identify where process needs to be improved

• Standardize repeatable work using templates, checklists, and automation to reduce errors and manual effort

• Facilitate retrospectives, and turn the findings into documented process changes

• Build reports that are clear, accurate, and easy for leadership to read and act on

• Build trust with stakeholders across Implementations, Engineering, and Product by giving accurate status and completing what you commit to

• Act as the expert user of Jira and Confluence for the configuration team. This includes workflows, custom fields, automation rules, JQL, filters, and dashboards

• Define and enforce Jira ticketing standards so every configuration request can be tracked from intake through validation

• Build and maintain Confluence as the team's single source of truth, including process guides, configuration runbooks, standards, decision logs, and onboarding material

QUALIFICATIONS

• BS/BA in a technical field such as Computer Science, Engineering, or Information Systems, or equivalent experience

• 7+ years in technical project management, delivery management, or technical operations, including 3+ years managing a team of 10 or more people

• Expert-level Jira and Confluence administration, including workflows, automation, JQL, dashboards, and space setup

• Experience leading a distributed team across multiple time zones

• Strong written and verbal English communication, including the ability to write a clear status report for senior leadership

• Willingness to work hours that overlap U.S. Eastern Time, and to complete hands-on work alongside the team when needed

NICE TO HAVE

• Experience with Online Banking platforms, Loan Origination Systems, or consumer lending and deposit products

• Experience working with credit unions, banks, or fintech partners on implementation or onboarding

BASE SALARY

The annual fixed salary for this position is between 15L and 26L Annually based upon experience + Variable.

The company’s EEO Statement

The company relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. The company is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.