Manager / Senior Manager, Strategy & Operations (Multiple Roles)

For management consultants and strategy professionals ready to become hands-on operators.

About the company

The company is a leading mental health benefits company, trusted by forward-thinking employers, insurers and governments to deliver care that is local, personalised and effective at scale. Today, we serve more than 4 million people across over 100 countries through our technology platform and global network of clinical providers.

Our platform supports workforces at companies including Dell, ByteDance, Visa, Shell, McDonald’s and hundreds more, enabling organisations to provide accessible, culturally relevant and high-quality mental healthcare to their people.

Driven by our mission to make mental healthcare accessible to everyone, the company combines technology, clinical care and local expertise to deliver meaningful outcomes across diverse markets and populations.

The Opportunity

We are hiring several exceptional management consultants, strategy professionals and other strongly trained generalists to take on high-priority strategic and operating mandates across the company.

This opportunity is particularly suited to people who have developed rigorous problem-solving capabilities in consulting, strategy, transformation or other demanding environments and now want to become hands-on operators.

This is not a conventional internal strategy or advisory role. You will be expected to move beyond diagnosing problems and making recommendations, working through operational detail to implement solutions, build capabilities and deliver measurable results.

This search spans several priority mandates rather than a single central Strategy & Operations team. Depending on your experience, strengths and the company’s needs, you may initially lead a cross-functional strategic initiative or move directly into an embedded operating role within areas such as operations, commercial enablement, business performance, market development, new product and offering development, or another critical function.

During the interview process, we will explore where your capabilities and motivations are best matched to the company’s priorities. Before an offer is made, we will align with you on a specific initial mandate, title, reporting line, objectives and measures of success.

Strong performers will have the opportunity to take on broader functional, market or business responsibilities based on their demonstrated impact and the company’s evolving needs.

Potential Mandates

Your initial mandate could involve one or more of the following

• Operations: Improving service delivery, workforce planning, quality, efficiency, automation, performance management and operating processes

• Commercial enablement: Strengthening sales processes, pipeline management, pricing, proposals, commercial analytics, account planning and coordination between commercial and delivery teams

• Business performance: Building management systems, KPIs and operating cadences, then leading interventions that improve functional or market performance

• New products and offerings: Identifying unmet customer or market needs, developing and validating new products, services or propositions, building the business and operating case, and working cross-functionally to launch and scale them

• Market development: Evaluating and developing new markets, customer segments, strategic partnerships or routes to market

• Strategic initiatives: Leading high-priority, cross-functional work sponsored by the company’s senior leadership

• Embedded operating ownership: Joining a priority function or taking direct responsibility for a defined team, capability, programme or business area where there is a strong fit

These examples illustrate the range of potential mandates rather than a fixed rotation or predetermined sequence. Each successful candidate will be hired into a defined initial role based on mutual fit and business need.

Your Responsibilities

Solve High-Priority Business Problems

• Take ownership of complex priorities that materially affect the company’s growth, performance or ability to scale

• Structure ambiguous problems, identify the questions and drivers that matter, and translate analysis into clear decisions and action

• Develop practical recommendations grounded in data, frontline realities, customer needs and commercial considerations

• Work directly with functional, market and senior leaders to define priorities, resolve constraints and maintain momentum

• Make sound decisions despite incomplete information, competing priorities and limited resources

Move from Strategy to Execution

• Own initiatives end to end, from diagnosis and business-case development through implementation and measurable results

• Translate decisions into practical implementation plans with clear owners, milestones, dependencies and success measures

• Work alongside the teams responsible for execution rather than handing initiatives over after the analysis is complete

• Use data and frontline insight to identify constraints, test interventions and improve outcomes quickly

• Track results, identify where execution is falling short and intervene directly to get initiatives back on course

• Build the processes, tools, operating cadences and accountability required to sustain improvements

Build Operating Capabilities

• Improve how relevant parts of the company plan, measure and manage performance

• Build management systems, dashboards, review processes and decision frameworks that improve execution and accountability

• Strengthen coordination across functions, markets and levels of seniority

• Help translate strategic or commercial priorities into scalable operating models and repeatable playbooks

• Build the capabilities, processes and team structures required for your area to operate effectively

• Take on increasingly broad operating responsibility as organisational needs and your capabilities evolve

Requirements

• You typically have approximately 4-10 years of experience, ideally including time in management consulting, strategy, transformation, professional services or another demanding operating environment

• You have received strong training in structured problem-solving and can bring clarity to complex or ambiguous situations

• You have strong analytical and communication skills and can independently produce work that is ready for senior leadership decisions

• You want to move from advising organisations to helping build and operate one

• You are energised by implementation and ownership, not only recommendations or presentations

• You are commercially minded and understand how operational, customer and financial considerations connect

• You can work effectively with incomplete information, competing priorities and limited resources without waiting for perfect certainty

• You are highly analytical and comfortable working with data, but do not allow analysis to become a substitute for action

• You can influence senior stakeholders while building trust and credibility with the teams responsible for day-to-day execution

• You combine high standards with low ego and are willing to move between strategic questions and detailed operational work

• You take ownership naturally, follow through reliably and maintain high standards without requiring extensive direction

• You are comfortable working across functions, cultures, markets and levels of seniority in a fast-moving organisation

• Experience in healthcare, technology, insurance, enterprise services or multi-market businesses is helpful but not required

• Above all, you are motivated by the opportunity to become a substantive operator and build something meaningful, while helping the company expand access to high-quality mental healthcare.

Why Join the company

• Work directly on consequential business problems with senior leaders in a fast-growing regional healthcare company

• Move beyond advising businesses and build genuine experience owning and operating one

• Take meaningful responsibility earlier than you may receive in a traditional consulting or corporate environment

• Gain exposure to different functions, markets and dimensions of building and scaling a regional business

• Find an initial mandate that makes effective use of your strengths while addressing a genuine business priority

• Earn the opportunity to take on broader functional, market or business responsibilities through demonstrated impact

• Apply your capabilities to a mission that meaningfully improves access to mental healthcare

Benefits

Why You’ll Love Working With Us

• Global company  – work in a diverse environment with people from nearly 20 countries

• Generous leave policy  – time off to rest and recharge

• Christmas week off  – company-wide break during Christmas, separate from annual leave

• Birthday leave  – enjoy a day off on your birthday

• Quarterly mental health days  – one day off every quarter to focus on your wellbeing

• Flexible work arrangements  – work in a way that suits your lifestyle and goals

• Work-life balance  – a culture that values personal time and long-term wellness

• Medical coverage  – comprehensive insurance for peace of mind

• Performance bonus  – high performance is recognised and rewarded

• Development budget  - annual allowance to support your professional development

• Mental health support  – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care

• Socials   and communities  – regular non-work events/activities to connect and have fun together