Managed Services Consultant - RTSM

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The company Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Managed Services Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Managed Services Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position.

What You'll Do

• Support the Project Manager with activities through Start-up

• Be the primary point of contact through Maintenance and Closeout of a project

• Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects

• Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects

• Respond to inquiries about projects

• Lead various project status and review meetings

Requirements

• Two+ year degree or equivalent experience

• One+ years of experience in a customer support role

• One+ years of experience in a regulated industry

• One+ years of RTSM/IRT experience

• Microsoft Office experience (Excel, Word, PowerPoint)

Nice to Have

• Zendesk

• Google Docs

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party, unless you have already completed it with the company previously.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Compensation

• Total compensation: 36,000 - 55,000 EUR

• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, the company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]