Loss Prevention Associate

At the company, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts. The hours for this role are 9-6 PM EST.

Key Responsibilities

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Perform delinquent account collection calls, emails, or text messages assigned by management

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Service inbound customer calls pertaining to collections

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Maintain clear and descriptive notes

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Set up and process one-time and recurring payments

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Prepare delinquent accounts for pre-repossession status

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Perform skip trace duties to locate customers

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Communicate with clients in a timely and orderly fashion by sending out notices

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Review accounts that have been referred for repossession and legal actions against debtors

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Assist subordinates with collection activities in difficult cases and recommend collection techniques

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Issue written and oral instructions

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Enforce compliance with Collection Standard of Conduct policies

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Perform various administrative functions

Key Requirements

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Proficiency in both Spanish and English is preferred

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One plus years' experience with collections in a call center environment

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Skip trace experience

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Auto collections experience is preferred

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Previous work in collections, preferably in the automotive industry

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Outstanding customer, communication and organizational skill

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High level of integrity

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Strong sense of teamwork yet able to work independently

We believe

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, the company conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.

A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent the company using lookalike email addresses (eg @the companycareers.com). Please note that all legitimate emails from our team come from @the company.com. We will never ask for sensitive information or conduct interviews via messaging apps.