Logistics Data Analyst - LATAM

Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services.  The Trax platform enables companies to  optimize  supply chain performance through greater visibility into their  logistics  ecosystem and predictive analytics based on over  one  billion  logistics  transactions from all industries, modes, and countries. Trax  operates  on a global scale with offices in the U.S., Latin America,  Asia  and Europe.

The  Logistics Data Analyst  will execute Trax’s audit process to resolve exceptions for client accounts globally.  They will collaborate with carriers and customers to ensure high-quality service, prioritize tasks, and achieve customer metric targets  and service level agreements . Additionally, they will  lead  reconciliation meetings and audit reviews.

Responsibilities

• Execute Trax’s comprehensive audit process to  identify  and resolve audit exceptions for client accounts across Asia, Europe, and the Americas.

• Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery.

• Prioritize tasks, communicate progress, and ensure  timely  completion of deliverables.

• Achieve customer metric targets and service level agreements  and u tilize KPI reports and scorecards to  maintain  consistent  performance .

• Implement and  maintain  standard operating procedures to ensure compliance and uniformity.

• Identify  non-standard processes and work with cross-functional teams to enhance efficiency.

• Leads or  p articipate  in  reconciliation meetings,  audit  reviews  and  other  team meetings to evaluate  audit  performance and plan improvements.

• Foster a positive team dynamic and a culture of continuous improvement.

• Perform other responsibilities as assigned by the supervisor.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

• Tri- Lingual in English, Spanish and Portuguese is required.

• Has experience with Supply chain/ Logistics.

• Strong verbal and written communication skills for  engaging with  clients, carriers, and stakeholders.

• Familiarity with relevant software and systems , intermediate knowledge using MS Excel .

• Demonstrated ability to multitask and manage diverse  deliverables  simultaneously.

• Comfortable with data analysis to find patterns and  ability to explain data  insights  to carriers and customers .

• Excellent analytical and problem-solving skills focused on continuous improvement and operational efficiency.

• Proven ability to work effectively in a team-oriented environment.

• High level  of professionalism and ability to work  with  all organizational levels.

• Enthusiastic  to  gain practical experience in the  logistics  and supply chain industry.

• Flexibility to work in a  shifting  schedule for 24/5 coverage.