Litigation and Risk Paralegal

For over 30 years, the company has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

The company at a glance

• Founded in 1995 as Angie’s List and rebranded in 2021

• Global company with 9 brands in 8 countries and employees worldwide

• Homeowners have turned to us for 300 million home projects and counting

About the role

The company’s Legal Department is seeking a Litigation and Risk Paralegal to join one of the most recognizable home services brands in North America. The team’s sole paralegal will have primary responsibility for investigation and response to escalated pre-litigation disputes. The position is fully remote, and will report to the SVP, Associate General Counsel of the company. This role offers the opportunity to join the Legal team in a highly impactful, highly visible role.

Responsibilities

PRE-LITIGATION DISPUTES AND REGULATORY INQUIRIES

• Investigate and draft responses to escalated consumer complaints, including complaints filed with state attorneys general and complaints escalated to a consumer’s counsel

• Investigate and draft responses to regulatory inquiries, including letters from state departments of labor and construction boards

• Draft, maintain, and manage templates for escalated dispute letters

• Develop and maintain processes and policies for managing escalated disputes in partnership with in-house counsel and the rest of the legal team

• Maintain electronic records of pre-litigation disputes and regulatory matters within the company’s matter management system

LITIGATION MATTERS

• Assist with fact investigation to support ongoing litigation and intellectual property issues

• Prepare and maintain electronic data for document production in litigation

• Maintain electronic records of ongoing litigation within the company’s matter management system

Qualifications

• Bachelor's degree from four-year college or university, paralegal certification, or an equivalent combination of education and work experience

• 7+ years’ experience as paralegal supporting litigation or dispute resolution required

• Working knowledge of state and federal litigation procedure

• Working knowledge of standard contractual language, including terms and conditions

• Prior experience working in-house and/or at a law firm preferred

• Must be able to communicate to cross-functional management in concise, easily understood terms

• Ability to handle confidential data with appropriate discretion

• Curiosity and willingness to learn and incorporate AI tools into daily legal work, such as using AI-assisted research, document review, or drafting tools to improve efficiency and accuracy

• Top notch organizational skills; Proven ability to manage and meet reporting deadlines with quality, speed and accuracy

• Strong work ethic and sense of accountability and integrity

• Solid customer service focus and ability to work both independently and collaboratively with diverse teams across the organization

• Self-starter, with a demonstrated ability to proactively identify issues, independently resolve problems and drive projects to completion

• A creative problem solver who is comfortable with embracing and adopting new technology to assist with making work efficient and effective

Compensation & Benefits

• The base salary band for this position ranges from $75,000 - $120,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location

• This position will be eligible for a competitive year end performance bonus & equity package

• Full medical, dental, vision package to fit your needs

• Flexible vacation policy; work hard and take time when you need it

• Pet discount plans & retirement plan with company match (401K)

• The rare opportunity to work at a technology company with sharp, motivated teammates solving some of the most unique challenges and changing the world