Level 3 IT Technician

Level 3 IT Technician

Why the company?

We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up — no egos)
• Paid certs, strong leadership support, and a team that genuinely enjoys solving problems together

About the Role

Are you the engineer people rely on when complex issues need to be solved the right way? We’re looking for a Level 3 IT Technician to provide advanced technical support, handle escalations, and help maintain reliable, secure, and high-performing client environments.

This role is ideal for someone who combines strong troubleshooting skills with professionalism, ownership, and a great client experience. You’ll work across servers, networking, cloud platforms, virtualization, and security while partnering closely with both internal teams and clients to resolve issues efficiently and thoroughly.

What You’ll Do

• Handle advanced escalations and provide technical support for complex infrastructure and networking issues
• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues
• Support virtualization platforms including VMware, Hyper-V, and AVD environments
• Use PowerShell and automation tools to streamline administration and operational tasks
• Maintain strong documentation, communication, and operational follow-through across support requests and escalations
• Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve overall service delivery
• Help identify recurring technical issues and contribute to operational improvements and standardization efforts
• Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership

What You Bring

• 5+ years of experience in an MSP or similar IT services environment
• Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies
• Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues
• Familiarity with virtualization technologies such as VMware, Hyper-V, and Azure Virtual Desktop
• Experience working within RMM and PSA platforms
• Strong PowerShell scripting and automation experience preferred
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple priorities and remain calm under pressure
• Strong communication skills and a professional, client-focused mindset
• Strong documentation habits and operational follow-through
• Bachelor’s degree or equivalent practical experience preferred

The company Employee Benefits

• Competitive salary + $500 sign-on bonus

• Medical & dental insurance — company covers 50% of employee premium

• Life & long-term disability insurance — 100% company paid

• HSA & FSA options

• 401(k) with company match (1:1 on first 1%, 50% match on 2–6%)

• 21 flexible PTO days (vacation, sick, and holidays combined)

• 2 paid mental health days annually

• Company-provided equipment

• Employee referral bonus

• Employee recognition program

• Paid training & certification assistance

• Clear career advancement pathways

We are an Equal Opportunity Employer!