Lead Solutions Engineer, Strategic

Lead Solutions Engineer, Strategic

The company is the AI platform for MedTech trusted by over 500 MedTech companies – including 16 of the top 20. Commercial leaders use the company to identify target markets, surface top opportunities, and grow their business. By combining real-world healthcare data with AI-powered insights, the company enables companies from pre-commercial to enterprise to understand where and how to sell faster to accelerate the adoption of medical technology. The company ranked No. 316 on the 2026 Inc. 5000 list of the fastest-growing private companies in America and was named to Forbes' 2025 "Next Billion-Dollar Startups" list – an elite group of 25 venture-backed U.S. companies identified as most likely to reach a $1 billion valuation. The company is backed by Stepstone Group, Benchmark, Redpoint Ventures, ICONIQ, and Atreides Management.

As a Solution Engineer at the company, you will be crucial in driving the sales process by providing technical product expertise, presenting tailored solutions, and ensuring customer success. You will work closely with the Sales team to understand customer requirements and deliver compelling demonstrations of the company's products. The Solution Engineer will use a consultative approach to understand business and technical requirements and recommend effective strategies for implementing the company solutions.

Team Mission

At the company, we aim to empower our solution engineers to be strategic partners to our customers and prospects. Our team is committed to developing and maintaining a deep understanding of the company's products and services while staying current with the latest medical device industry trends. We strive to build and nurture long-term customer relationships by understanding their unique needs. Working closely with cross-functional teams, we collaborate to identify new opportunities, streamline processes, and enhance product offerings. We advocate for the value of data-driven insights, educating customers and prospects on how the company's platform can transform their businesses. We embody the highest professional, ethical, and integrity standards in all interactions.

Responsibilities

• Discovery: Engage with customers to understand their business challenges, technical landscape, and requirements.

• Solution Design: Develop and present tailored the company solutions that address customer needs and demonstrate the value of the company’s products and services.

• Sales Partnership: Collaborate with the Sales team to develop account strategies and drive the sales process.

• Technical Architecture: Translate customer technical requirements into future-state system designs that show how our solutions integrate into the customer’s existing tech stack.

• Demos & POCs: Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of the company solutions.

• RFI/RFP Response: Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.

• Cross-Functional Feedback: Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape to drive product innovation and improvements.

• Brand & Industry Presence: Participate in industry events, webinars, and conferences to build brand awareness and showcase the company’s capabilities.

• Team Collaboration: Work as a team player by contributing, learning, and sharing new knowledge.

• Travel: Up to 30%-40% domestic travel required.

Your Profile

• 5+ years of experience in the IT industry, with a focus on pre-sales or technical sales roles, ideally including experience at a vertical AI company. MedTech/healthcare IT background is not required; experience across multiple verticals is valued over tenure in a single one.

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience.

• Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.

• Superior presentation and demonstration skills, with the ability to engage with both technical and non-technical audiences.

• Experience working with CRM platforms, AI/ML-driven products, or other relevant enterprise SaaS applications.

• Prior experience collaborating with cross-functional teams, including sales, marketing, product management, engineering, and customer success.

• Self-motivated, flexible, and able to take initiative in a dynamic environment.

• Strong problem-solving skills and the ability to think creatively to develop innovative solutions for customer needs.

• Demonstrated fluency with AI-driven products and the ability to quickly learn and adapt as our AI capabilities evolve.

Nice to Haves

• Experience working in the MedTech or healthcare industry (not required, experience across multiple verticals, especially other AI-focused companies, is equally valued).

• Familiarity with data analytics, business intelligence tools, and data visualization techniques.

• Knowledge of industry common data sources such as NPI, Medicare claims, PubMed, and ICD/CPT/HCPCS codes.

You must have an eligible work permit in the USA or Canada to be considered for this position.

The company is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided.

Base salary range: $140,000-$170,000

We Offer

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).

• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.

• Remote work: the company is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.

• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.

• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.

• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.

• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.

• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.

Who We Are

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, ICONIQ Growth and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product: the company uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

How We Work

The company is a remote-first company. We believe the best talent isn't confined to one zip code, so our team works from wherever they do their best work, across the U.S.

We also believe some of our best work happens face-to-face. Critical projects move faster, our products get better, and our community gets stronger when we're in the same room, so we bring the team together throughout the year for company-wide and team on-sites built around that work.

In practice: expect 4-5 in-person opportunities a year through company/team on-sites and in-person collaboration for critical projects. If you're based near our Boston hub, there's no set requirement for how often you come into the office, that's your call, based on what works best for you and your team.

The company is an Equal Opportunity Employer

The company is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of the company are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.