Lead Instructor: Operations Leadership

The company is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, the company sits at the intersection of employer talent needs and scalable workforce training.

We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one

Job Summary

Lead Instructors at the company are responsible for delivering high-quality, live, virtual instruction and partnering with company personnel to drive exceptional learning outcomes. Their main focus as educators is to conduct large synchronous online lectures on technical content, training anywhere from 30 to 8,000+ diverse Learners at a time, depending on the program. This role involves preparing and leading virtual classroom sessions, collaborating with operations personnel, and contributing to the overall success of the program.

Program Specific Information

• Program Start Date: February 2nd, 2027

• Program End Date: May 20th, 2027

• Weekly Lecture Cadence: Tuesdays & Thursdays; 10:00am - 1:00pm ET / 3:00pm - 6:00pm GMT/BST

• Note regarding daylight savings time. We will always default to 3:00 - 6:00 PM local time for the learners.

Virtual Classroom Leadership

• Prepare and lead virtual classroom sessions for a range of Learners, with a target learner audience of 50 total

• Deliver instruction on key concepts related to Operations Leadership areas, tailoring content to match skills and interests.

• Engage in breakout rooms sessions during the second half of the program lectures, which are led by teaching assistants.

• Oversee the management of class time Q&A and monitor chat flow, and overall class energy and engagement dynamics

Collaboration

• Collaborate closely with the company operations personnel to ensure smooth program delivery and adherence to schedules.

• Assist in lesson design, development, and improvement which may include tracking edits, suggestions, or changes to curriculum as needed

Expectations

In addition to the core responsibilities, Lead Instructors are expected to adhere to the following expectations:

Professionalism

• Interact professionally with Learners, the company staff, additional contractors, and guest speakers, maintaining a high level of courtesy and respect.

Lecture Preparation

• Diligently and adequately prepare for lectures to ensure the delivery of high-quality content.

Dynamic Online Presence Responsiveness and Empathy

• Be highly responsive and empathetic to Learners, providing thoughtful answers and assistance throughout the lesson

• Adjust the lesson pace and presentation to meet the needs of diverse Learners while also maintaining responsibility for timely delivery of the prepared content.

• Exhibit an energy, pacing, and ability to make complex topics accessible and maintain strong learner engagement

Communication

• Communicate respectfully, recognizing that online or written communication may lack tone.

• Maintain extra communicative contact with the company personnel.

Positive Attitude

• Foster a healthy learning environment by maintaining a positive attitude and promoting a culture of learning.

Course Improvement

• Contribute to course improvement by providing thoughtful and transparent feedback to the company team.

Who you are

• As the Operations Leadership Lead Instructor, you are a seasoned professional with extensive expertise in the field of leadership, team and people management, and process improvement. With a solid background in both theoretical knowledge and practical application, you possess a deep understanding of various leadership principles, effective communication, and conflict management. Your passion for teaching and mentoring is evident through your ability to effectively convey complex concepts to students of all levels. As a dynamic leader, you are committed to empowering the next generation of Operation Leadership professionals with the skills and knowledge they need to thrive in today's ever-evolving threat landscape.

Your expertise

• 4+ years of experience in leadership and development or operations leadership type role

• Previous experience in roles similar to Amazon’s Process Assistant role, Team Lead roles, Shift Supervisor positions, and other workplace leadership roles will be helpful when being considered for this role

• Supervision roles that have developed your skills around positively leading a team effectively and proficiency in administrative tasks.

• Experience teaching content focused on leadership skills, conflict resolution, collaboration, people management, and time management

• Comfortable to be able to leave live breakout sessions and provide instant feedback

• Strong command of the English language, both oral and written

• Data-driven mindset and results-oriented

• Comfortable and excited to work in a dynamic start-up environment with a lean team

• Passionate about improving processes, self improvement and research

• Comfortable working remotely, independently, and self-motivated to succeed

Where you are

• This role is remote and can be located anywhere that is compatible with the EST time zone.

The company’s Commitment

The company is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. The company provides a work environment free of discrimination and harassment. Employment decisions at the company are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.

The company is committed to the full inclusion of all qualified individuals. In keeping with our commitment, the company strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [link for members] .

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