Lead Consultant/Program Lead (Remote)

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems?

The company Systems is looking for driven, self-motivated Program Leads with a passion for empowering enterprise companies with best-of-breed cloud-based technology. The company’s Vault Development Cloud helps organizations eliminate silos and transforms business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.

Program Leads within our practice will be responsible for leading a team of technical the company colleagues in developing and executing a strategic roadmap of enhancements for a customer’s the company Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of the company’s largest, most complex, and strategic customers.

This is a remote, full-time permanent role with the company. There is no work location requirement. This is a customer-facing role with occasional travel requirements.

The company Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Program Lead IT Operations at our customers for the company’s R&D SaaS solutions

• Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties

• Oversee customer release management programs including resource planning, release tracking, and forecasting

• Support with the analysis of customer requirements and new product features to develop customer adoption and enhancement roadmaps

• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

Requirements

• 8+ years of experience in IT Project Management

• Proven program management track record leading implementation and/or post implementation teams, whilst still have a good understanding of technical knowledge

• Proven ability to work both independently and in teams in a dynamic, fast-moving environment

• Ability to quickly understand business requirements and design creative solutions

• Excellent verbal and written communication skills – our company language is English

• Project Management Certification or equivalent relevant experience

Nice to Have

• Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces

• Experience with Data or Content Management applications

• Direct experience with systems such as the company Vault, Monday.com, Google Docs, SharePoint, Smartsheet

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party, unless you have already completed it with the company previously.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance

• Flexible PTO and company paid holidays

• Retirement programs

• 1% charitable giving program

Compensation

• Total compensation: 240,000 - 380,000 PLN

• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, the company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]