Launch Manager, the company Premier

As a Launch Manager you'll be the face of the company for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to the company. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers.

You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the company difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.

What You’ll Do

Client Advisory & Strategic Onboarding

• End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to the company Premier, managing all work streams, project plans, and timelines from kickoff to go-live.

• Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.

• Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent the company solutions.

• Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.

Technical Integration & Cross-Functional Alignment

• Cross-Functional Collaboration: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.

• Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence the company’s product roadmap.

• Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.

• Payment & Expense Expertise is a must

Change Management & Process Optimization

• Tailored Training: Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.

• Playbook Development: Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the company Premier playbook.

What We’re Looking For

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.

• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.

• Direct experience implementing or administering expense programs and/or corporate card programs.

• Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intact, QuickBooks Online).

• A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.

• A natural, inquisitive problem solver who uncovers solutions to suit client needs. .

• Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.

• Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.

• Willing and able to travel both domestically and internationally to visit customers and prospects. 25%

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$97,500 — $170,000 USD

The company uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:   Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

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Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated.

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