Invoice Processing Specialist (Remote)

Invoice Processing Specialist (Remote)

Description

At the company, we’re building the modern platform for end-to-end medical-records retrieval for lawyers and specialty healthcare providers.

We’re a well-funded, growing company with a multi-year runway and a clear path to category leadership. Our mission is to automate the record retrieval process so firms can serve clients faster, with less friction and zero error.

As an Invoice Processing Specialist, you’ll own a critical step in our retrieval operations: making sure every medical records invoice we receive is accurate, compliant, and paid quickly so records keep moving. Providers often won’t release records until they’re paid, so your speed and precision directly affect how fast our customers get what they need.

This is a high-impact role where attention to detail saves real money. You’ll catch overcharges, prevent duplicate payments, and help shape the playbooks and automation that let us scale billing operations across the company.

What You’ll Do

• Review and verify the accuracy and completeness of medical records invoices from hospitals, provider offices, and third-party release-of-information vendors.

• Compare invoice charges against applicable state and local fee statutes, and flag overcharges or non-compliant fees for escalation.

• Process payments through provider portals, phone, mail, and other channels, and confirm that each payment is received and applied.

• Dispute duplicate, incorrect, or excessive invoices, and follow up with providers until they’re resolved.

• Accurately log every invoice, payment, and dispute in our internal systems so payment status is always current and auditable.

• Coordinate with the records retrieval team so records are released promptly once payment clears.

• Maintain up-to-date provider payment information, including accepted methods, portal instructions, and billing contacts.

• Handle financial information securely and follow all data privacy and payment security procedures.

• Surface workflow improvements and partner with engineering and product to help automate repetitive steps.

What Success Looks Like

• Short, consistent turnaround from invoice receipt to payment.

• Zero duplicate or erroneous payments.

• Measurable savings from overcharges you catch and successfully dispute.

• Clean, accurate payment records that never need correcting.

• Provider payment playbooks that are documented, shared, and reused by teammates.

What We’re Looking For

• Prior experience in accounts payable, billing, or invoice processing. Experience with US medical records, healthcare billing, or legal services is a strong plus.

• Exceptional attention to detail. You notice when a number doesn’t add up.

• Comfort reading and applying rules and regulations, such as state fee schedules, to real invoices.

• Strong written and spoken English. You’re comfortable calling US provider offices and pushing back professionally when a charge is wrong.

• Organized and reliable, able to manage a high volume of invoices without letting anything slip.

• Tech-comfortable: quick to learn new portals, tools, and workflows.

• An ownership mindset. You care about getting it right, not just getting it done.