Infrastructure Engineer (Bridge Coordinator)

Join the company, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.

What is the role

This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects

The following include but may not be limited to the responsibilities of the Bridge Coordinator:

• Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction

• Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations

• Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations

• Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle

• Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions

• Effectively communicate schedule changes to all relevant stakeholders

• Accurately recording relevant data in all systems

• Developing and maintaining effective working relationships with personnel from all departments

• Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others

• Other duties as required

Work Set-up / Work Schedule

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Remote

• EST Hours (US)

Who we are looking for

Successful candidate must possess

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Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging

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IT project management background preferred

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2+ years of experience in corporate IT and project coordination

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2+ years of technical support in a global setting (preferred)

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Skilled in using ServiceNow or equivalent ticketing platforms

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Experienced in vendor coordination and remote issue resolution

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Strong communication, organizational, and client engagement abilities

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Knowledgeable in project management practices and handling multiple projects

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Detail-driven, proactive, and highly adaptable

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Holds a degree or certification in IT, Computer Science, or a related discipline

What we offer

• Day 1 HMO for you + 1 free dependent after probation period

• Health and Wellness Reimbursement Benefits

• Sunlife Group Insurance

• Company Salary Loans

• Government contributions

• Assistance with government loan payments

• 13th month pay

• Night differentials pay

• Holiday pay (for hours worked on holidays)

• Mandated Leaves

• Work equipment provided

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