Implementations Configuration Specialist - Canada

About the company

The company is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The the company platform enables a more transactional buying experience with $4B in funded loans processed through the company annually. The company’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase.

Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you.

For more information, visit [link for members]

About the company

The company is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The the company platform enables a more transactional buying experience with $4B in funded loans processed through the company annually. The company’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom.

We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and Mouro Capital.

Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you.

For more information, visit [link for members]

About the Role

Reporting into the Head of Dealer Implementations, the Implementations Configuration Specialist plays an integral role in ensuring our Dealer Partners’s Program configuration requirements are met appropriately for a successful launch.  In this role, you will help to collect relevant information through Dealership personnel, their associates and vendors, while owning the application of related configurations and integration programming against achievable launch timelines.

Dealer Implementations is devoted to receiving and caring for net-new Dealer Partners as well as product upsells to existing Dealer Partners that originate through the Sales organization.  They work with Dealers and their representatives to ensure that all aspects of their Program with the company are appropriately configured for a successful launch, from basic configurations/feature enablement all the way through to complex integrations and related testing.  They are subject matter experts with a deep understanding of how to use, speak to and configure the company’s product suite to best meet our Dealer Partner’s requirements.

An ideal candidate will have strong communication, time management and organizational skills, allowing them to work effectively with highly technical and non-technical teams alike.  They require a strong technical aptitude with the ability to identify functional requirements, work with APIs, JSON, XML, CSS and HTML in a cross-functional, fast paced environment.

Responsibilities

• Participate in and contribute to a collaborative, accountable team environment with a culture of open communication through knowledge sharing, constructive feedback, and a willingness to support shared priorities.

• Own the technical configuration and integration of the company's products for assigned Dealer Partner implementations, ensuring requirements are accurately translated into functional, launch-ready solutions.

• Manage a concurrent workload of approximately 13–20 implementations, effectively balancing competing priorities, dependencies, and deadlines to meet committed launch timelines.

• Collaborate with Dealer Onboarding Specialists and internal stakeholders to establish achievable launch timelines, identify dependencies, and ensure assigned configuration and integration activities are completed on schedule.

• Serve as a technical point of contact for Dealer Partners, their representatives, and third-party vendors to gather requirements, provide configuration guidance, troubleshoot issues, and resolve implementation blockers.

• Manage assigned technical implementation needs through resolution, maintaining accurate case documentation, clear stakeholder communication, and timely follow-up through phone, email and text, leveraging specific internal and vendor communications platforms where applicable.

• Apply and validate product configurations and integrations using APIs, JSON, XML, HTML, CSS, and other relevant technologies to meet Dealer Partner requirements.

• Independently review and test completed configurations and integrations for accuracy, completeness, and expected functionality before transitioning work to dedicated Quality Assurance (QA) resources for formal validation.

• Perform initial troubleshooting of configuration and integration issues, identifying potential root causes, implementing appropriate corrections, and escalating more complex issues when necessary.

• Partner with QA resources to investigate and resolve identified defects, ensuring outstanding issues are addressed and configurations meet established launch-readiness requirements.

• Proactively communicate implementation progress, risks, delays, and capacity constraints, escalating concerns early and taking ownership of assigned deliverables through completion.

• Complete required post-launch configuration adjustments, troubleshooting, documentation, and other follow-up activities accurately and within established timelines.

• Develop and maintain proficiency in the company's product suite, integration capabilities, and Dealer Partner use cases, providing informed recommendations to optimize program configurations and functionality.

• Maintain accurate implementation records, configuration specifications, and testing documentation while contributing to process improvements, repeatable best practices, and a collaborative team environment.

Qualifications

• 2-3 years of experience working with SaaS platforms, technical configurations, system integrations, or related implementation activities.

• 2-3 years of experience in client-facing implementations, technical onboarding, or SaaS support strongly preferred.

• Working knowledge of APIs, JSON, XML, HTML, CSS, and Regex strongly preferred

Hands-on experience using API testing tools, such as Postman, to send requests, validate responses, and investigate integration issues.

• Technical aptitude and comfort working with software configurations, system settings, integrated applications and AI Agents

Strong attention to detail and commitment to quality, with demonstrated ability to review and validate work for accuracy, completeness, and expected functionality.

• Excellent organizational, time management, and prioritization skills, with demonstrated ability to manage a high volume of concurrent assignments and competing deadlines.

• Ability to contribute to realistic implementation timelines, identify risks and dependencies, and consistently deliver on commitments.

• Strong ownership and accountability, with the ability to work independently, proactively communicate progress and challenges, and recognize when escalation or additional support is required.

• Excellent written and verbal communication skills, including the ability to gather requirements, explain technical concepts, and collaborate effectively with technical and non-technical stakeholders.

• Ability to adapt to changing priorities and requirements while maintaining accuracy, productivity, and a high standard of work.

• Experience working with third-party integrations, external vendors, or cross-functional implementation teams preferred.

Familiarity with automotive dealership operations, business models, and technology ecosystems is an asset, but not required.

The company is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

Personal Information submitted as part of your application is subject to our website privacy policy, located at [link for members]

What's in it for you

• We offer full training and a competitive total rewards package along with great benefits
• Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
• Flexible work hours
• Remote environment
• Competitive pay
• Visionary leadership team
• Growth opportunities within a dynamic culture
• Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)
• Up to $1K per year for employee professional development
• Stock options - we are all owners!

Individual compensation decisions are based on a number of factors, including the candidate’s experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee’s total compensation package, which may include bonus, company equity, and health benefits.

The company is an equal opportunity employer.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

Personal Information submitted as part of your application is subject to our website privacy policy, located at [link for members]