Implementation Manager

What we're doing

Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.

We're here to change it.

The company was founded to rebuild the mortgage LOS from the ground up. Our founding belief is that the future of mortgage lending will be a fully automated process. Today, our AI augmented platform makes that a reality. Our mission has been to build a platform where AI isn’t just an add-on, but the core engine that transforms how a loan is actually manufactured.

Who we are

Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with the company, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers.

And, we're not alone.

We've raised $85M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures.

We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you!

Who you are

You're looking to join a fast-growing team that’s changing how mortgages get made. You love coming up with creative solutions to complex problems, working with customers to understand their goals and needs, and managing large scale, enterprise-level projects.

You are deeply customer focused, empathetic, and comfortable advocating for both the needs of the customer as well as the needs of the company. You aren’t intimidated about saying no when necessary to get to the right outcome.

You have experience navigating large scale projects that touch a wide variety of executive, business, and technical stakeholders, as well as experience juggling several different workstreams at a time.

You understand how software is deployed within mature enterprise organizations and you marry that with tight project planning and actioning.

You're a company builder and team player - you're excited to shape and grow the product alongside the culture and operating rhythm of the company.

About the role

As an Implementation Manager at the company, you'll work closely with the team to:

• lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while setting our customers up for long-term success.

• become a the company product expert, understanding the nuances of how our product supports our customer’s wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle.

• collaborate with cross-functional teams, in particular product, sales, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients.

• develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues.

• build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work.

Note: We don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.

Benefits and Perks

• Robust medical, vision, & dental coverage (~100% of employee premiums are covered)

• 401(K) plan offering

• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)

• Remote-first culture with a hub in San Francisco

• Generous Work-From-Anywhere & Wellness Benefits

• Monthly Doordash benefits

• Open & encouraged flexible time off

• Company offsites to get to know the team!

Our cash compensation amount for this role is targeted at $140,000 - $175,000/yr.  Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

At the company, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.