Hub Coordinator - Fixed-Term

Become a vital part of our Caring Services team as a Hub Coordinator , helping ensure patients receive the right care at the right time. You'll be a key point of contact for families, patients, referrers, clinical colleagues and senior leaders, so you'll need to communicate confidently and compassionately with a wide range of people.

You'll help keep our services running smoothly by coordinating rotas and visits, maintaining accurate patient information and responding to changing priorities. This is a fast-paced role where no two days are quite the same, so we're looking for someone who is highly organised, comfortable managing competing demands and confident prioritising their own workload.

If you're empathetic, adaptable and enjoy bringing order to a busy environment, while making a real difference to patients and families, we'd love to hear from you.

Role: Hub Coordinator

Directorate: The North Hub (North-East and Yorkshire and the North-West)

Hours: 21.5 per week

Contract: Part-time FTC (finishes end of July 2027)

Salary: £25,272 per annum (pro rata), plus a whole range of the company benefits.

Location: Home working

• IT Literacy – Microsoft Word Excel Email and internet

• Experience of working within a customer services environment

• Experience of working in an office environment (desirable)

• Producing management and statistical reports

• A desire to help others, work towards targets and develop their skills

• Ability to solve problems and take proactive action to address issues

• Excellent communication, inter-personal and organisational skills

• Ability to work in a multi-tasking environment

What's in it for you

• Annual leave allowance 27 days plus 8 public holidays (pro rata)

• Competitive Policy for parental/sick Leave

• Continuous Professional development

• Industry leading training programmes

• Season ticket loan for travelling to and from work

• Defined contribution schemes for Pension

• the company Group Personal Pension Scheme

• Loan schemes for bikes; computers and satellite navigation systems

• Introduce a friend scheme

• Help with eye care costs

• Entitled to the company Blue Light Card

• Entitled to Benefit-Hub Discount Scheme

• Life assurance – for all employees

To view the job description, please click here

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for the company.

Advert closes: 13th November

For more information or an informal chat please contact Hiring Manager Hayley Hawkins on [link for members]

The company is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join the company and be part of an inclusive and equitable workplace where everyone’s unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We’re committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via  [link for members]

This role will be subject to receiving an enhanced DBS criminal record check.

We reserve the right to close this vacancy early.  Agencies need not apply.

At the company, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. The company is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [link for members] .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

The company is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.