Help Desk Support Technician / IT Service Desk Agent (L1-L2) | São Paulo, Brasil
GSB Solutions · Remote · Brazil only
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First recorded by Psst: 4 November 2026. Sign in with Google to continue to the employer. A free account is enough.
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The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- Brazil only
- Job type
- Full-time
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- Brazil
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 3 November 2026
- First recorded by Psst
- 4 November 2026
- Last checked at the source
- 8 November 2026
About the job
- Mínimo 18 meses de experiencia en Service Desk, Help Desk o Soporte Técnico.
- Experiencia brindando soporte técnico de Nivel 1 y Nivel 2.
- Inglés intermedio o avanzado para atención y comunicación con usuarios.
- Excelente actitud de servicio y orientación al cliente.
- Capacidad de aprendizaje rápido y resolución de problemas.
Competencias Deseables
- Comunicación efectiva.
- Proactividad.
- Organización y atención al detalle.
- Trabajo bajo presión.
- Enfoque en servicio al cliente.
- Capacidad para trabajar en equipo.
Responsabilidades
- Atención de llamadas y solicitudes de soporte de usuarios.
- Soporte técnico en computadoras, sistemas operativos y aplicaciones.
- Resolución de incidentes relacionados con red, impresoras y periféricos.
- Gestión, seguimiento y documentación de tickets.
- Escalación y coordinación con vendors y otros niveles de soporte.
- Consulta y actualización de documentación y procedimientos.
- Garantizar una excelente experiencia de atención al usuario.
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