Health Insurance Subject Matter Expert (Fully Remote)

Top 3 Reasons To Join Us

• Competitive Salary

• 100% Remote

• Working on the latest tech for the Insurtech Market Leader

About Us

At the company, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C

• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally

• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more

• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world

• We are fully funded and backed by reputable VC funds and strategic institutional investors

• We have a global presence in Asia, EMEA and the Americas

• We’ve grown our annualized revenue by over 30x since January 2021

• We’re constantly working towards making the company a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

What You’ll Do

We are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is ready to help transform the industry through technology . They think in systems, challenge the status quo, and are excited to translate years of operational expertise into intelligent product features, automation logic, and scalable workflows .

This person brings deep health insurance domain knowledge and the drive to change the industry. This is a hands-on, embedded role working closely with the company's product and engineering teams to ensure what is built is accurate, compliant, and truly reflects how health insurance works in the real world.

• Domain Expertise & Product Collaboration

• Support the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight.

• Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation.

• Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios.

• Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic.
• STP, Automation & Workflow Design

• Design for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design.

• Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations.

• Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system.
• Compliance & Risk Embedded in Product

• Translate regulatory and policy requirements into system logic and product features.

• Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance.
• Cross-Functional Collaboration & Enablement

• Act as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution.

• Contribute to product roadmap discussions and prioritisation from a health insurance perspective.

• Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction.

• Support GTM, sales, and pre-sales efforts with deep functional expertise when needed.

What We Need

• 12+ years of experience in the insurance industry , with strong exposure to end-to-end insurance operations.

• At least 5 years of hands-on experience in health insurance with deep understanding of the full health insurance lifecycle, with domain expertise inside and out.

• Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals.

• Experience working cross-functionally with product, technology, and business teams in a fast-paced environment.

• Hands-on, results-oriented, and passionate about translating domain knowledge into real product features.

• Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic.

• Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations.

• Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike.

• Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales experience.

Nice-to-have (other advantages)

• Experience with other lines of business such as life and/or P&C insurance.

• Chartered Insurance Institute (CII) Certificate in Insurance or equivalent.

• Technology-savvy — worked on digital transformation initiatives or has exposure to insurance systems. Insurtech experience as SME/Consultant is a strong plus.

• Exposure to multiple markets or global health insurance products.

Why You'll Love Working Here

• Fully Remote

• Flexible Leave

• International Environment

• Competitive renumeration package

• Performance Bonus

• Company activities and events

• Learning and development plan

• Remote work allowance

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