Head of Technical Operations and Clinical Engineering

The company is a rapidly growing, venture-backed medical AI company that is redefining how we detect, monitor, and manage heart disease. We're developing novel wearable sensors and advanced machine learning algorithms that translate raw physiological signals into clinically actionable, digital biomarkers used to detect early signs of cardiac worsening, guide personalized therapy, and improve patient outcomes.

Our team brings together experts in data science, biosignal analysis, and medicine united by a common mission to identify and combat preventable cardiac disease. The company's solutions are built on over a decade of clinical research and we continue to collaborate with the world's leading academic institutions to introduce the next generation of cardiac monitoring and disease management.

About the role

The Head of Technical Operations and Clinical Engineering role is essential in developing innovative solutions that provide clinically relevant insights from non-invasive sensors for the company. Your work will directly impact the advancement of healthcare technologies and improve patient outcomes, making a significant difference in the medical field.

Responsibilities

Deployment and Customer Integration

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Own end-to-end deployment of the company deployment for new customers, from technical scoping through go-live and steady-state support

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Serve as the primary point of contact to hospital IT, biomed/clinical engineering, and information security teams.

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Define and maintain the on-boarding procedures including device procurement and provisioning, fleet management, workflow mapping, and staff training.

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Manage integration workstreams with hospital systems and third-party cardiac data platforms, coordinating with engineering on interfacing requirements and data flow.

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Build the field support model, including tiering, SLAs, and the feedback to R&D.

Commercial & Performance Monitoring

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Support Commercial to define a successful deployment including activation milestones, sustained utilization thresholds, and per-site economics.

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Own instrumentation and reporting of device and platform usage, building the metrics infrastructure and recurring reporting cadence used by Commercial for account decisions.

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Own account monitoring across deployed sites including utilization, workflow breakdowns, or technical friction to allow for early intervention

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Translate deployment and utilization data into commercial strategy inputs and use that analysis to contribute to commercial planning.

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Own technical and operation content to customer-facing materials that helps solution expansion and increases site utilization

Hardware supply and manufacturing operations

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Manage the contract manufacturing and external design partners: statement of works, build plan, cost, yield, and quality

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Drive the accessory and device improvements roadmap through partners from requirements through design transfer and verification

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Own build planning and inventory across the demo program, clinical studies, and commercial deployment.

Clinical Engineering

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Support execution of clinical validation studies demonstrating performance and clinical utility of the company solutions, with commercialization endpoint defined early on.

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Provide operational and technical support to clinical studies, including site activation, device logistics, and data integrity.

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Provide oversight on data monitoring and execution, flagging when sites drift out of protocol early

Product and R&D Insights and Support

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Provide real-world usage into prioritized requirements for the algorithm and applications team

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Identify data collection opportunities that support algorithm improvements and expansion indications, in coordination with the PCCP framework

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Advise on product roadmap tradeoffs where deployment feasibility, manufacturability, or clinical utilization are gating factors.

Qualifications

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Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field

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8+ years of experience in medical devices, digital health, clinical engineering, healthcare technology, or a related technical environment

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Demonstrated experience leading technical deployments, implementations, or integrations within hospitals or health systems

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Experience working directly with hospital stakeholders, including clinicians, clinical engineering/biomed, IT, information security, and/or research teams

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Strong analytical skills with experience developing metrics, dashboards, reporting, or other data driven tools used to monitor performance and support business decisions

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Working knowledge across hardware, software, and clinical workflows, with the ability to effectively communicate with specialized teams in each area

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Experience developing and implementing new operational processes, particularly in environments where processes and infrastructure are still being built

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Demonstrated ability to independently scope problems, identify solutions, make decisions, and drive workstreams through completion

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Strong cross functional leadership and communication skills, with the ability to translate technical information for clinical, commercial, and operational audiences

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Experience managing multiple concurrent workstreams with competing priorities in a fast paced environment

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, disability status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.