Head of Complaince (12 month FTC)

What do we do?

The company offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 10,000 software sellers in 300 territories globally.

The Role

As Compliance & Risk Lead, you are a key member of the company’s compliance team, reporting to our VP, Compliance. You work closely with legal, product, and operational teams to ensure the company remains compliant with global payments and fintech regulations as we scale rapidly.

The company compliance function is critical to our operations and growth, enabling innovation while maintaining trust with customers and regulators. You lead the compliance team and collaborate across teams, bringing expertise in payments compliance, risk management, and reporting. You are instrumental in building robust systems to track, analyze, and report on compliance, ensuring the company stays ahead in a dynamic regulatory landscape.

The role is based in the UK but global in scope, reflecting the company’s international reach.

What you'll do

You will partner with our Compliance, legal and other teams across the company to integrate compliance into our operations, with a heightened focus on building scalable monitoring and reporting:

• Team leadership: Hire, onboard, and manage compliance professionals, fostering a collaborative and high-performing team to support the company’s global compliance needs.

• Payments compliance: Develop and refine compliance policies and procedures to ensure adherence to global card scheme rules, consumer protection laws and payments regulation (as applicable).

• Compliance monitoring: Design and oversee simple tech-enabled monitoring programs to track compliance with internal policies and external regulations, using data-driven tools to identify trends and potential risks proactively.

• Reporting: Deliver compliance reporting for internal stakeholders at all levels (e.g. senior leadership, the Board, product teams) and external regulators, ensuring accuracy, timeliness, and clarity to demonstrate the company’s regulatory adherence.

• Risk management: Develop and manage the company’s enterprise risk management program, collaborating with teams across the business to identify risks, embed controls and report on their effectiveness.

• Regulatory research: Work with the legal team to stay ahead of evolving payments, consumer and fintech regulations, advising on their impact and integrating findings into monitoring and reporting frameworks.

• Incident response: Lead investigations into high-risk complaints and/or compliance breaches, coordinating with legal and operational teams to resolve issues, and produce detailed incident reports for internal review and regulatory submission as needed.

We'd love to hear from you

• You have 6-8 years of compliance experience, ideally in payments and/or in fast-growing businesses, with a proven ability to implement and manage scalable monitoring and reporting systems.

• You have deep expertise in data protection, card scheme rules and payments regulation (e.g., PSD2, AML/KYC) and hands-on experience in fintech or SaaS environments.

• You’ve worked in a high-growth scale-up, building compliance frameworks that emphasize real-time monitoring and detailed reporting to support rapid expansion.

• You’re an exceptional communicator, able to distill compliance data into concise, actionable insights for diverse audiences—from engineers to regulators.

• You thrive in a fast-paced environment, balancing proactive monitoring with the ability to respond swiftly to competing demands.

• You’re detail-oriented, with a passion for ensuring compliance is not just met but demonstrably provable.

Everyone is welcome at the company

At the company, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at the company

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are

The company for others

The company together

The company simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.