GTM Systems Administrator

At the company, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.

We are looking for a GTM & Salesforce Systems Administrator to join our Revenue Operations team. You’ll directly support internal the company teams by owning and improving the configuration of Salesforce, automating information flows, and building scalable solutions that power our go-to-market engine. You’ll lead the entire project cycle, from scoping initial pain points and requirements through implementing solutions and training teams on new workflows.

As a combination of process owner, analyst, and internal solutions consultant, you will have a chance to help inform strategic decisions. You’ll be a key player in helping a quickly growing company automate and update their internal workflows and systems, and you’ll bring a modern, AI-informed approach to how you do it. You are an incredible communicator and a genuine, creative problem-solver. If this sounds like you, apply today!

What you will do (let’s call them Responsibilities)

• Architect, design, build, and maintain scalable Salesforce solutions that support Sales, Marketing, Finance, Revenue Operations and Customer Success teams. Build scalable automation solutions that eliminate manual work and keep GTM processes running efficiently.

• Support integrations between Salesforce and key GTM tools (e.g. Gong, LeanData, ChiliPiper, Cognism, etc.).

• Manage and maintain AI-powered integrations in the GTM ecosystem, partnering with our AI enablement team to implement, troubleshoot, and evolve these tools as our AI footprint grows.

• Drive the active migration from Salesforce CPQ to our new CPQ tool and serve as its long-term administrator, covering quoting workflows, product catalog management, and pricing rules.

• Document and organize information related to data structures, relationships, definitions, and processes.

• Plan and conduct internal training sessions related to Salesforce and reporting best practices.

What you need to have (we can call them Desired Skills and Background):

• 4+ years of Salesforce administrator / developer experience required.

• Salesforce Administration / Advanced Administration certification required (additional, advanced certifications preferred).

• Hands-on CPQ experience required; Salesforce CPQ or equivalent experience with tools like Vendori, DealHub, or similar is a plus.

• Technical proficiency in SQL and database structures, including the ability to write complex queries.

• Experience partnering with departments and leadership to scope requirements and see projects through to completion.

• Experience working with AI-powered tools (including Claude CoWork) and integrations in a Salesforce context; experience configuring or maintaining AI features within the platform is a plus; willingness to partner closely with an internal AI enablement team is a must.

• Excited about the opportunities and challenges that live within the ambiguity of our work

• Flexible, adaptable, and comfortable shifting between priorities across departments

• Able to work both collaboratively and independently.

• Passion for expanding and improving the user experience and efficiency of Salesforce within a growing company.

We do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!

Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.

Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.

About the company

The company is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the the company team, you will get:

• A strong and competitive compensation package with a built-in bonus and equity program.

• An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

• An education stipend to support your growth & development, and a remote work stipend.

• A company that is open and transparent with our team. You will know what is happening and why it matters.

The company is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at [link for members] with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.

When you apply at the company, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our  Privacy Policy .

The company participates in the E-Verify program in certain locations, as required by law.

Location Flexibility: the company is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.

NOTE: the company NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM the company.COM