Government Travel Consultant

The company  is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

The company is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This position plays a key role in ensuring travel arrangements meet government standards while delivering exceptional service. No prior government travel experience is required- comprehensive training will be provided to set up for success.

This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The starting rate for this role is $18.00/hour.

Roles and Responsibilities include, but are not limited to

• Secure air, car and hotel accommodations for contracted government agencies.

• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.

• Ensure all queues are maintained throughout the day.

• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.

• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.

• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.

• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency

• Weekend work is required for this position.

Basic Qualifications

• High School Diploma or GED, with some post-high school education

Competencies/Job Knowledge

• Travel industry experience

• Proactive approach to systems and processes.

• Working knowledge of WorldSpan and SABRE GDS

• Written and verbal communication skills

• Customer service skills

• Positive attitude

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.