Global Assist Specialist

The company, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist  to join our team in Hungary. This remote, home-based position can be located anywhere in Hungary.

We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.

As a Global Assist Specialist , you will report to the Lead Global Assist Specialist  and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).

What you'll do

• Provide initial response and assistance to client situations worldwide

• Collaborate with client stakeholders and manage case lifecycle

• Record incident/case details in our Case Management System

• Understand client emergency procedures

• Coordinate medical treatment and security with clinical team and partners

• Collaborate with internal partners on Mass Communications Platforms

• Use case management system and Microsoft Office for data administration

• Contribute to process and procedure development in line with client requirements

• Attend regular team meetings and ensure effective handover/feedback

• Escalate issues, risks, and ideas when necessary

• Provide support to Intelligence team and other duties as requested

What you'll bring

• Experience in emergency response, customer service, or call center environment

• Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)

• Ability to work under pressure and manage multiple tasks simultaneously

• Problem-solving and critical thinking abilities

• Empathy, professionalism, and calmness in stressful situations

• Flexibility to adapt to changing needs and priorities

• Self-motivation and proactive approach to work

• Proficiency in MS Office and willingness to learn new systems

• Excellent customer service skills

• Availability to work flexible hours including days, nights, weekends, and holidays.

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Why the company

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.
• Cafeteria plan.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About the company

The company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at the company.com, explore the the company blog, and connect with us on social media.

Equal Employment Opportunity

The company is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

The company does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.