General Manager, Oceania

As General Manager, Oceania, you run the region like it's your business. You own the strategy, the customers and the commercial results across Australia and New Zealand, and you report directly to our CEO.

This is a matrix role. The Sales, Account Management, Marketing, Customer Success and Support people serving Oceania report solid-line to their global functional leaders and dotted-line to you. You set the regional agenda and deliver it through influence and credibility, not the org chart.

What you'll own

Commercial

• Own the Oceania number: new business, expansion and retention
• Set regional strategy, the operating plan and segment focus; decide which parts of the AU/NZ joinery market we serve and which we don't
• Own the regional budget and deliver a forecast leadership can plan against
• Own regional contribution margin: revenue, direct costs and the local cost base

Operational

• Build and run the regional operating rhythm: pipeline reviews, account planning, escalation handling, and the cadence that keeps four functions aligned
• In partnership with Sales leadership, drive pipeline health, forecast accuracy and deal strategy on the deals that matter
• Drive time-to-value, adoption, renewal and support quality for every AU/NZ customer
• Solve the time zone gap between our regional customers and US-based support

People and influence

• Shape hiring profiles, take part in recruiting, interviewing and hiring regional teammates, and contribute to performance conversations alongside functional managers
• Earn the trust and cooperation of global functional leaders, and escalate cleanly when alignment fails
• Build what it means to work at the company in this market

Market and company

• Represent the company in-region: education, associations, industry events, partnerships and the local narrative
• Be Oceania's voice into product and leadership on what's different here and what we need to win

• 10+ years in B2B software, owning a regional or business-unit number across both new business and retention
• A track record of delivering results through a matrix, with people you didn't directly manage
• Ownership of a budget and contribution margin, plus a forecast leadership relied on
• Fluency in SaaS metrics: ARR, net revenue retention, pipeline coverage, forecast accuracy, time-to-value
• Credibility with shop owners and executives alike, and comfort being the company's public face in-region
• Based in Australia or New Zealand, with the flexibility to overlap with US working hours on a regular schedule

Bonus points

• Software for joinery, cabinetry, architectural woodworking, manufacturing or construction
• ERP, CAD/CAM or vertical SaaS experience
• An established AU/NZ network across industry associations, education bodies and partners
• Experience in a PE-backed company, including sponsor reporting
• Experience running customer support or success across time zones

Why the company

We hire for how people show up, not just what’s on the resume. Here’s what that looks like day to day:

• Voice of the Customer. It starts and ends with the woodworker. We build for the people running the saws.

• Education. We listen, learn, and teach. Curiosity is part of the job description.

• Agile as Hell. Fast improvement beats delayed perfection. Try it, learn, ship the better version.

• Transparency. We share what we know, say the hard thing kindly, and earn trust the honest way.

• Problem/Solution. We run toward problems, not around them.

• Quality. We deliver as if we’re the ones on the receiving end.

The result is a remote team where ideas get heard, ownership is real, and good

Location

This is a remote role open to candidates living in country. We pay competitively based on experience, skills, and local market data, plus benefits. Your recruiter will share the pay range for this role before your first interview, and we never ask about your current or past pay.

AI in our hiring process

We use AI tools to help organize and screen applications. A person reviews every application and makes every hiring decision. Prefer a fully human review? Email [link for members] . Feel free to use AI to polish your resume, but keep your answers your own and leave it out of live interviews unless we invite it.

Your privacy

We use your information only to consider you for roles at the company and handle it in line with data protection laws where you live, including GDPR. Email [link for members] to access or delete your data.

Accessibility

Need an adjustment at any point in the process? Email us and we'll make it work. This role is computer-based, with regular screen time and communication through digital tools.

Equal opportunity

Great work comes from different perspectives. The company considers all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by law where you live.

Recruiting scams

The company will never ask for payment, banking details, or equipment purchases during hiring. Every offer comes from an [link for members] email address.

Woodworkers build things that last. We build the software that helps them do it.

The company is cloud ERP made for custom manufacturers: the shops behind architectural millwork, cabinetry, and casework. Since 2016, we’ve grown into a global team of 200+ people who would rather fix a real problem than polish a slide about one. With Microvellum now part of the family, we’re connecting design, engineering, production, and delivery in one platform, and the next chapter is being written right now.

Your work here won’t disappear into a queue. It will show up in how custom shops run their day.\