Freight Dispatcher (Brokerage)

We're looking for a Freight Dispatcher to join a US freight brokerage that moves freight for manufacturing, medical device, and aerospace shippers. You'll own each load from booking through delivery. This is a full-time, fully remote role.

This role is ideal for someone with at least 2 years of freight dispatching experience at a US brokerage, who negotiates hard on rates but never cuts corners on carrier vetting. You'll be measured on the profit and on-time delivery of your loads, not just the number you book.

Key Responsibilities

• Review available loads and customer requirements

• Find qualified carriers on DAT and the approved carrier network

• Negotiate carrier rates that protect the company's margin

• Book loads quickly without trading off carrier quality

• Vet every carrier in Highway before booking, including MC/DOT, insurance, and safety record

• Verify authorized carrier contacts and confirm the actual carrier hauling the load

• Watch for double brokering and other fraud signs, and escalate suspicious carriers before booking

• Confirm pickup and delivery appointments and share changes with the right team members

• Make sure drivers have correct pickup numbers and appointment details, are dispatched, and arrive on time

• Monitor delivery schedules and act on delays early

• Give trackers complete driver and carrier contact details, confirm tracking is active before pickup, and flag special delivery requirements

• Respond right away when a tracker reports a delay, and coordinate the fix

• Handle late drivers, cancellations, breakdowns, and missed appointments as they happen

• Deal with damaged or missing freight and unapproved extra charges

• Spot risks early and raise them before they become emergencies

• Know the profit on every load you book

• Avoid unnecessary detention, layover, and TONU (truck ordered, not used) charges

• Get management approval before agreeing to any extra charges

• Issue accurate rate confirmations

• Keep Rose Rocket and the master sheet up to date

• Collect required documents and work with accounting on PODs and carrier invoices

• Report shipment discrepancies right away

Requirements

• At least 2 years of experience as a freight dispatcher or load coordinator at a US freight brokerage

• Hands-on experience with DAT

• Experience vetting carriers and spotting double brokering

• Strong rate negotiation skills

• Excellent written and verbal English communication skills

• Calm under pressure and quick to act when a load runs into trouble

• Strong attention to detail and accuracy

• Responsive and proactive, especially in replying to calls, emails, or chats

• Experience with Highway (preferred)

• Experience with Rose Rocket (preferred)

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.