Forward Deployed Infrastructure Engineer - Eastern US

WHO WE ARE

Join us in putting the world’s compute behind the people building what comes next.

At the company, we’re making global AI compute liquid. We bring fragmented, heterogeneous GPU capacity together into one unified, productive platform, making it easier to access, sell, resell, manage, and orchestrate the resources that power AI. For neocloud, we turn GPU capacity into productive infrastructure that delivers lasting value and accelerate their time to market.

We believe bold ideas deserve the computing power to become reality. We’re building toward a future where compute flows as freely as electricity, available when and where it’s needed, so builders everywhere can turn their most ambitious ideas into breakthroughs.

We’re looking for curious, driven people who take ownership, challenge assumptions, and care deeply about what they build. If you’re energized by hard problems and want to help shape how the world accesses AI, we’d love to build with you.

NOTE: This role is focused on EASTERN TIME ZONE

ABOUT THE ROLE

Our reserved customers run large multinode GPU clusters, and when those clusters misbehave the problem is rarely simple. You are the engineer embedded with those customers: you stand their cluster up, you hand it over, and you stay with it.

You do not own tickets. You own environments. Technical Support Engineers own the ticket lifecycle and pull you in when an issue needs real depth: multinode collective performance, hardware faults, fabric problems, or a provider who needs to be told what is wrong with their hardware.

One thing we will be straight about, because it shapes the job. We aggregate capacity from suppliers rather than owning most of the hardware ourselves. That means a real part of this role is technical liaison work: proving where a fault actually lives, taking it to the provider with evidence, and coordinating the fix on the customer's behalf. The engineers who enjoy this role are the ones who find that interesting rather than frustrating.

Who You Are

• Cluster stand-up and handoff. Build, validate, and benchmark new customer clusters, then hand them over with documentation the customer's own engineers can work from.

• Deep escalations. Multinode and NCCL performance debugging, GPU and hardware faults (XID and ECC errors, lspci, dmesg), driver and fabric issues, container and scheduler problems.

• Provider escalation and coordination. Maintenance windows, RMAs, hung nodes, and disputed fault attribution. You bring the evidence that makes the provider act, and you keep the customer informed while it happens.

• Embedded ownership of named accounts. You are the engineer your customers know by name. You learn their workload, not just their infrastructure, and you tell them what to change before they hit the wall.

• Proactive monitoring. Own the monitoring and alerting we put in front of customer clusters (Grafana, Prometheus) so we find faults before the customer reports them.

• Tooling and pushing work down. Automate the repeat work and turn your own escalations into runbooks the L1 tier can run. Anything you fix three times should stop reaching you.

• Deep Linux experience and total comfort in the CLI, including in someone else's broken environment.

• Hands-on multinode GPU experience: NCCL, InfiniBand or RoCE, collective performance debugging, topology and placement.

• Hardware fault triage on GPU nodes: XID and ECC errors, dmesg, lspci, nvidia-smi, thermal and power faults.

• Experience provisioning and operating GPU clusters with Kubernetes, Slurm, or both.

• Genuinely comfortable customer-facing, including delivering bad news and saying “this is ours” or “this is the provider’s” with confidence.

• Sound judgment on when to keep digging and when to escalate.

Preferred Qualifications

• Experience with parallel filesystems (Weka, Lustre, GPFS) and high-performance storage.

• Grafana, Prometheus, or similar observability stacks in production.

• Prior forward deployed engineer, solutions architect, or technical account manager experience.

• Infrastructure as code (Terraform, Ansible) and CI for cluster provisioning.

• Exposure to model training or inference workloads from the practitioner side.

The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.