Field Customer Engineer

The Basics

Field Customer Engineers (FCEs) are pre-sales technical experts that execute Proof of Value (POV) engagements with precision and at scale, quickly demonstrating time to value and the power of the the company platform against the customer's business objectives. Engaged at a critical stage of the sales cycle, FCEs act as the expert during the POV — from co-creation and review of success criteria definition through execution and the technical win. Serves as a trusted advisor to both the customer and go-to- market resources.

Beyond individual engagements, FCEs build the gold standard: reusable POV workflows and use cases that streamline the POV experience and create a consistent, effective, and efficient experience for every POC. FCEs partner closely with Solution Engineers, Directors of Strategic Accounts, Customer Success Managers, Domain Architects, and customers to ensure every POV is aligned to business objectives and positioned to convert.

What You'll Do

POV Execution

• Own and execute Proof of Value engagements with precision, defining clear success criteria with the account team and customer that map directly to the customer's business objectives.

• Configure and demonstrate the the company platform against the customer's priority use cases, quickly proving time to value and the power of the platform.

• Act as the expert during the POV stage of the sales cycle, guiding customer stakeholders, anticipating and resolving blockers, and keeping engagements on schedule.

• Present POV outcomes mapped to agreed success criteria to technical and executive stakeholders to secure the technical win.

POV Standardization & Scale

• Create and maintain gold standard POV workflows, use cases, and runbooks that streamline the POV experience and drive a consistent, effective, and efficient experience across all POCs.

• Rapidly operationalize new product releases into POV-ready use cases, so the field can prove the latest capabilities with confidence.

• Measure and continuously improve POV effectiveness, time to value, and conversion, capturing learnings from each engagement and feeding them back into the standard assets.

Account Team & Customer Partnership

• Partner closely with Solution Engineers, Directors of Strategic Accounts, Customer Success Managers, and Domain Architects to plan, scope, and execute POVs as one team.

• Ensure smooth transitions into and out of the POV stage — from pre-POV planning with the account team through post-POV handoff to deployment and Customer Success.

• Communicate engagement status, risks, and outcomes consistently and proactively to the account team and customer stakeholders.

Field Feedback & Continuous Improvement

• Identify and communicate product gaps and friction points impacting POV outcomes to the PM team, championing remediation where they affect sales opportunities.

• Work closely with Technical Enablement to build the field's capabilities in POV best practices, workflows, and use cases.

• Share competitive insights and customer use case learnings with Marketing and the broader field to sharpen the company's positioning.

We're Looking For

• 3+ years of experience with the company as a customer, Solution Engineer, TAM, or in a related role

• Excellent communication and customer engagement skills, with the ability to lead technical sessions and present outcomes to stakeholders at all levels

• Deep working knowledge of the the company platform across endpoint management and security use cases

• Demonstrated ability to learn new concepts quickly and apply them in customer-facing engagements

• Experience executing or supporting POVs, POCs, pilots, or similar customer-facing technical evaluations

• Strong technical foundation, including enterprise IT environments, endpoint operations, and scripting or automation skills

• Data-driven and operationally minded, with deep, systematic problem solving skills

• Demonstrates initiative, motivation, dependability, and a positive attitude

• Naturally team-oriented with a mission first attitude, working effectively as part of a broader account team

• Willingness to always go above and beyond for the customer

• Travel Requirements: 10% of time expected to travel

Core Competencies

• the company Competencies

• Demonstrates initiative and motivation

• Excellent oral and written communication skills

• Team player

• Person of high ethics and integrity

• Ability to work in a fast-paced, changing environment

Security & Privacy Roles & Responsibilities

All roles at the company have access to the company Confidential Information, therefore, the company assigns a universal Position Risk Designation to all roles to hold everyone to the highest possible standard. All roles at the company are subject to the following requirements:

• Protection of the company information and other assets

• Compliance with the company policies and terms of applicable agreements with the company

About the company

The company is the Autonomous IT company. As Al accelerates both innovation and risk, the company Atlas, the company's autonomous operating system, puts the full depth of the the company Autonomous IT Platform behind every IT and security operator - human and agentic. The company provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how the company delivers Autonomous IT for unstoppable business, visit  [link for members]  and follow us on LinkedIn and X.

On a mission. Together.

At the company, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you'll get

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

The company is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact  [link for members] . For more information refer to the “Know Your Rights” poster which is available here -  [link for members] .

Please be aware of job offers coming from people claiming to be the company employees. The company employees will only use @the company.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

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