Field Applications Engineer

JOB SUMMARY

Uses technical knowledge of the company product offerings and basic understanding of the customers’ technical workflow and objectives to advise customers in their simulation efforts and address their technical obstacles. In so doing, they work as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth.

Works closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution the company can offer. Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate the company’s solution. Collaborate and provide input to sales plans and proposals for accuracy, completeness, and enhance the company’s technical differentiation. Drafts technical collateral that helps people better understand the technology and differentiation of the company solutions.

Provides training and instructions to customers to reduce their friction in adopting and using the company tools while gaining additional understanding of the customers’ application. Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to:

• Working with users of the company tools to
• Capture and isolate potential technical issues and suggest workarounds or alternate approaches to relieve the problem and/or raise the issues to business unit as bug reports.

• Understanding customer workflow and representing user-defined needs and feedback into business units

• Optimizing customers’ experience with the company tools by promoting configuration improvements and/or incorporating new features and capabilities

• Working with applicable customer departments and functions to assure the company products are properly installed and help validate the installations.

• Making technical presentations for products, use cases and support status update to customers. Supporting sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features

• Generating ideas for configuration and workflow improvements based on obstacles customers face in their work.

• Documenting evaluation plans and customer support cases in SalesForce CRM.

• Keeping up with advancements in key applications and workflow implementation

• Master's Degree or equivalent in Electrical Engineering, Microelectronics Engineering, Solid State Physics, or semiconductor related academic program

• 0-3 years of industry experience
• Must have demonstrated understanding/experience in Semiconductor manufacturing, R&D, and/or integrated circuit design processes

• Must have demonstration of design, modeling, and/or simulation tool usage as part of academic coursework, applied research, and/or industry work experience

• Strong written and verbal communication and interpersonal skills

• Intellectually inquisitive with creative problem-solving skills

• Persistence in tracking complex problems and projects with minimal oversight

• The ability to prioritize activities and deliver projects on time and within budget

• Experience in semiconductor industry preferred.

• Experience in international and remote team building preferred.

Preferred requirements

• Experience in remote work team environment preferred.

• Application-specific experience

• Understanding of Silicon Technology including front end of line processing steps as well as electrical characterization of active semiconductor devices.

• Experience in one or more of the following areas

• CMOS Image Sensor or photodiode manufacturing, device operation including TCAD process and device simulation

• Experience in RF technology manufacturing, device operation including TCAD process and device simulation

• BCD technology manufacturing, device operation including TCAD process and device simulation

• Experience in TCAD calibration and Design of Experiments to measured data

• Tool category experience

• Commercial TCAD tools (the company or 3rd party)

• Statistical tools and methods (e.g. JMP, minitab, etc)

• Python scripting

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting.

• Prolonged periods of typing

• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

All the company salary ranges are determined by role, level, and geographic location. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

About the company:  the company is a publicly traded company on the Nasdaq market under the symbol SVCO. For over three decades, the company, based in Silicon Valley, California and with global locations around the world has solved semiconductor design challenges by offering affordable and competitive TCAD (Technology Computer Aided Design) software, EDA (Electronic Design Automation) software, proven design IP (intellectual property), and world class support to engineers and researchers across the globe. The company solutions span from atoms to systems: starting with simulation of material behavior impacting semiconductor devices, to design and analysis of transistor circuits, and lastly providing IP blocks for systems-on-chip (SoC) designs.