Enterprise Services Engineer

The Basics

At the company, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving the company's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the company platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of the company.

What You’ll Do

• Work closely with our customers to;

• Operationalize, administer and maintain the company Platform to solve complex technical issues independently or with the help of teammates

• Identify opportunities for our customers to get greater value from the company platform

• Consistently and cogently address our customers’ needs through astute verbal and written communication skills

• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities

• Contribute to and track activity, after action, root cause and daily status reports

• Document best practices and Play Book entries

• Work closely with CSMs on improving the company operational status within key accounts

• Provide technical direction to customer IT support staff

We’re Looking For

Security Clearance: minimum Secret but Top Secret or DV preferred

Education: BA/BS or equivalent experience required

Experience

• 5+ years of experience in IT/Consulting

• 5+ years of experience in Systems Administration/Engineering

• Experience working with public sector customers

• Ability to speak German and English

• Strong troubleshooting skills

• Ability to articulate and communicate

• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:

• Endpoint Security

• Endpoint Support/Troubleshooting

• Incident response

• Systems Management

• Systems Administration

• Software Engineering

• Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)

• Demonstrated critical thinking skills

• Ability to break a problem down into manageable, ordered piece parts

• Ability to convey problem statement and plan of attack to others

• Hands-on the company experience will be a major plus

About the company

The company is the Autonomous IT company. As Al accelerates both innovation and risk, the company Atlas, the company's autonomous operating system, puts the full depth of the company Autonomous IT Platform behind every IT and security operator - human and agentic. The company provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how the company delivers Autonomous IT for unstoppable business, visit  [link for members]  and follow us on  LinkedIn  and  X .

On a mission. Together.

At the company, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

The company is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact  [link for members] . For more information refer to the “Know Your Rights” poster which is available here -  [link for members] .

Please be aware of job offers coming from people claiming to be the company employees. The company employees will only use [link for members] email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

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