Enterprise Onboarding Engineer

We are looking for a talented Enterprise Onboarding Engineer to join our growing global team at the company.

The Enterprise Onboarding Engineer is a highly skilled professional who will be responsible for working directly with customers by providing expertise in the company product portfolio. This individual will assist customers from the proof-of-concept to production stages, will understand their technical needs, and will translate how our platform offerings enhance their business needs and demands.

This individual will manage a set of customer accounts at one time and will serve as the liaison between various internal and external stakeholders at the company. The success factors of this individual are based on seamless experiences with customers during the implementation and onboarding process while navigating the resolution of technical issues as they arise.

This is a full-time individual contributor role, reporting to our Senior Director, Enterprise Onboarding & PKI, based in Australia

The targeted compensation package for this role is between AUD 110,000 and AUD 125,000, subject upon internal equity and years of experience.  We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Here are the core functions, responsibilities, and expectations for this role:

• Provide production and/or proof-of-concept onboarding services to customers and prospects, assisting with the implementation of the company product portfolio.

• Provide subject matter expertise related to the company product portfolio during post-sales engagement with customers.

• Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system.

• Demonstrate strong personal organization and management skills by juggling priorities, meeting deadlines, and setting expectations both externally and internally.

• Work in a fast-paced environment with minimal supervision.

• Actively contribute to building and improving the Onboarding Readiness Program, including internal process improvement initiatives, updating and maintaining the knowledge base and other documentation, and expanding working knowledge of current and future products.

• Actively participate as a key team member to ensure both individual and shared goals are achieved.

• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Education

• BA/BS degree in computer science, engineering from an accredited college or equivalent work experience is strongly preferred.

• MCP – Microsoft Certified Professional is strongly preferred.

• Linux/Solaris/UNIX System Administration experience is strongly preferred.

• Azure/GCP/AWS Certification is strongly preferred.

Experience

• Minimum 3+ years of IT industry experience with a minimum of 1 within a customer implementation environment are required.

• Experience working with various Microsoft software and systems, specifically Active Directory, Microsoft Certificate Authority, Windows platforms servers and workstation is required.

• Experience working with Linux platforms is required.

• Experience with various webservers & firewall/load balancers software/platforms is required.

• Experience with Public Key Infrastructure (PKI), SSL, X509 is strongly recommended.

• Network infrastructure experience is strongly recommended.

• Experience with Public Cloud (Azure, GCP, AWS) is strongly recommended.

• Experience with eCommerce, CDN, DNS, WAF or Web Hosting is strongly recommended.

• Experience with scripting in various languages (PowerShell, Python, Bash, etc.) against REST APIs is strongly recommended.

• Proficiency in English is required.

Ideal Candidate Profiles, Talents, and Desired Qualifications

• Demonstrate strong verbal and written communication skills, excellent customer service, time, account management, and the ability to interface with a diverse set of clients, including technical engineers and architects.

• Lead projects and manage multiple competing priorities while delivering high-quality results with strong attention to detail.

• Exhibit solid multitasking, troubleshooting, and problem-resolution abilities.

• Be a self-starter with a can-do/will-do attitude, a quick learner, a willingness to work as part of a team, and a desire to continually learn new tools and technologies.

• Proficiency in additional languages (French, Spanish, German, Italian, Portuguese, etc.) is considered an asset.

The company is an Equal Opportunity Employer.

At the company, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One the company” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at the company:

To enhance your experience, the company may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At the company, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each the company employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

The company is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. The company’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. The company is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. The company holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.