Enterprise Architect, AWS Practice

Why the company

At the company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and the company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be the company of the the company journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, the company is the place for you.

This role bridges technology and enterprise architecture, surrounded by a deeply talented team of engineers and architects who push each other's thinking. The company, offers the autonomy that comes with being trusted as an expert — you're given the room to lead and the support to do it well — while you work alongside recognized leaders in agentic AI, on an expanding roster of enterprise clients and high-impact engagements.

About the role

This role anchors our AWS practice as it takes on larger, more complex engagements — the kind where much of the work happens before any build begins. Enterprise clients expect architects who already speak their language: people who can lead a security review with confidence and understand what an approval process is really asking for. This role exists to make sure that groundwork is set deliberately and consistently, on every engagement.

As an Enterprise Architect, you sit where delivery, security and governance, and the client relationship all meet. Solution and Technical Architects lead the individual designs, and you hold the enterprise view that keeps them coherent as a whole — technically, and in the client's eyes. You'll be the person the client comes to for the full picture, and one the team leans on to keep a complex engagement on track — just as you'll lean on them.

What you'll be doing

• Own the architecture across a client engagement — keeping the technical decisions, the business goals, and the delivery timeline pointed in the same direction from discovery through go-live

• Be the client's main point of contact for architecture and technical strategy, translating their business goals into an AWS architecture that delivers on them

• Lead client security reviews, compliance, and approval and quality gates, and get the documentation shaped right so things keep moving instead of stalling

• Work alongside Solution and Technical Architects, giving them the cross-system, cross-stakeholder context that keeps their designs coherent at the enterprise level

• Run discovery, build the business case and ROI for modernization, and help pre-sales with estimates and executive conversations

• Set up the standards, governance, and reusable playbooks that make the next engagement easier than the last — including a cleaner, repeatable way to stand up greenfield AWS accounts

• Comfortable running several client engagements at once without losing the thread on any of them

• Look after the health of the client relationship, spotting risks early and being the one accountable person the client can always go to

What you'll bring

Required

• 8+ years of hands-on AWS architecture, with real depth across the core services

• 5+ years designing and governing secure, scalable, highly available systems in complex organizations

• A track record of owning client relationships and outcomes, not only technical deliverables

• Comfort in front of regulated enterprise clients — you understand what their security, compliance and approval processes are really asking for, and you carry credibility with their executives

• Consulting or professional services experience, where managing the client relationship is inseparable from the technical work

• TOGAF certification, or equivalent depth applying a formal enterprise architecture framework in practice

Nice to have

• Experience with Amazon Connect or other CCaaS/contact center solutions, including AWS + Salesforce integration (Connect + Service Cloud Voice)

• AWS certifications (Solutions Architect – Professional or a relevant Specialty)

• Experience with AI/ML services like Amazon Q, Bedrock, or SageMaker

• Multi-cloud experience (Azure or GCP) alongside a primary AWS focus.

You'll probably enjoy this role if...

• You're drawn to complex problems, where the technology, the business, and plain organizational inertia are all pulling different ways

• You'd rather set an engagement up right at the start than spend it undoing decisions that got made without you

• You're the person people come to when a decision is hard enough that nobody else wants to own it

• You're equally comfortable in an executive conversation and in a detailed technical discussion with engineers

• You're at your best bringing order to ambiguity, and helping people find a way forward when priorities are fighting each other

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  the company Equal Opportunity Statement

The company is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

The company is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a the company of the company?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our the company Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting the company of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep the company thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.