Engineering Manager, Services

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

Ilir Sela started the company in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.

We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.

We’re growing our team to help bring this next chapter to life. That’s where you come in.

The Challenge to Solve

The company’s Services teams build the backend systems, APIs, integrations, and operational capabilities that power our platform. We are looking for a high-agency Engineering Manager who can identify the most valuable problems, turn ambiguity into clear direction, and build a team capable of delivering exceptional results. This is not a coordination-only role. You will stay close to the technology, product, and customer. You will be accountable for both your team's performance and the impact it creates. Management is a force multiplier—not another layer of process.

Your role is to create the conditions in which talented engineers can do the best work of their careers. That means setting a clear mission, raising standards, removing obstacles, developing judgment, and holding yourself and others accountable.

Putting people first does not mean avoiding difficult conversations or lowering the bar. It means giving people meaningful ownership, direct feedback, strong support, and the opportunity to grow.

Our strongest managers

• Focus teams on customer outcomes rather than activity.

• Create clarity when the path is uncertain.

• Make decisions with incomplete information and adapt quickly.

• Stay close to the details without becoming the bottleneck.

• Challenge assumptions and look for asymmetric opportunities.

• Build trust through candor, consistency, and follow-through.

• Take responsibility for outcomes, including when things go wrong.

The Role

Own customer and business outcomes

Partner with Product, Design, Data, and Operations to identify the problems most worth solving. Define success through measurable value for pizzerias, customers, and the business—not projects completed or code shipped.

Lead technical direction

Guide architecture and engineering decisions across the services your team owns. Help the team balance speed, reliability, simplicity, and long-term system health.

Our services are converging on Python, while parts of our ecosystem use Go and Ruby. We choose technology based on the problem and the customer value it enables—not preference or fashion.

You should be comfortable leading teams working with

• Python, Go, and Ruby services.

• APIs, distributed systems, and asynchronous workflows.

• Databases, AWS, observability, and production operations.

• Service migrations, reliability, security, and performance.

Build a high-agency team

Give engineers context, clear decision boundaries, and meaningful ownership. Expect them to move with urgency, exercise judgment, raise issues early, and own what happens in production.

When the team is blocked, work across boundaries and find a path forward rather than simply escalating the problem.

Raise execution standards

Help the team deliver valuable improvements frequently without sacrificing quality. Reduce unnecessary ceremony, make risk visible, and build lightweight mechanisms that improve focus and learning.

Use customer feedback, product data, incidents, and operational metrics to understand whether the team’s decisions are working.

Develop exceptional people

Hire and retain outstanding engineers, including those from unconventional backgrounds who demonstrate unusual ability and drive.

Coach engineers across experience levels, recognize future leaders, reward strong performance, and address underperformance clearly and promptly.

Lead across the company

Build strong relationships with other engineering, product, and business leaders. Influence through judgment and results rather than hierarchy.

Surface disagreement directly, resolve it constructively, and optimize for the company and its customers—not only your own team.

The Team

You will lead engineers working on services that power key the company experiences. The team collaborates across the US, Canada, UK, and North Macedonia, alongside partners in Product, Design, Data, and Operations.

We value thoughtful asynchronous communication, direct discussion, and high-quality written decisions. Geography should not determine who has context, influence, or ownership.

You will report to an Engineering Director and work with other managers and technical leaders to raise the standard across the company Engineering.

The Winning Recipe

We care more about evidence of impact, judgment, and trajectory than a perfectly conventional background.

Strong candidates will bring

• Experience building and operating customer-facing software or platforms.

• Experience managing high-performing engineering teams.

• Strong technical judgment across backend services, APIs, distributed systems, cloud infrastructure, and production operations.

• Experience with Python, Go, Ruby, or comparable backend technologies.

• A record of improving both customer outcomes and engineering effectiveness.

• The ability to turn complex, ambiguous problems into clear direction.

• A founder-minded approach: resourceful, decisive, intellectually curious, and unwilling to wait for perfect conditions.

• Strong instincts for leverage—knowing when to move quickly and when deeper investment is necessary.

• The courage to challenge weak thinking, including your own.

• Clear, direct communication across technical and non-technical audiences.

• Low ego, high standards, and a strong sense of personal accountability.

You will be succeeding when

• Your team understands the customer outcomes it owns.

• Engineers operate with increasing independence, judgment, and urgency.

• Valuable improvements reach customers frequently.

• Systems become simpler, more reliable, and easier to evolve.

• High performers are growing and choosing to stay.

• Performance problems are addressed rather than allowed to compound.

• Cross-functional partners trust the team to solve difficult problems.

• the company creates more value for pizzerias because your team exists.

The Extras

Benefits include

• Medical, dental, and vision plans.

• Flexible working hours.

• Generous time-off policies.

• Employee well-being allowance for eligible employees.

• Market-leading maternity and paternity schemes.

Compensation package: $150k-$175k CAD base, plus benefits. Benefits may vary by location.

The Hiring Process

• Application.

• 30-minute introductory conversation.

• 60-minute conversation with an Engineering Director.

• Two leadership and technical interviews with future peers and team members.

• Conversation with our Head of RnD.

• Offer.

At the company we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

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