Engagement Manager, Professional Services

Who we are

About the company

The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups use the company to accept payments, grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our professional services team combines payments and financial expertise with experience integrating the company technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help the company users maximize long-term value, quickly and confidently.

What you’ll do

Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the company platform. As an Engagement Manager at the company, you will lead enterprises to become long-term the company users and advocates of our products and solutions.

The company Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate the company’s solutions rapidly while delivering immediate impact and measurable value.

Responsibilities

• Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their the company investment.

• Proactively manage the integration of the company’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.

• Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of the company’s products and implementation best practices.

• Focus on the continuous improvement and enablement of the company Implementation Methodology and it’s associate tools, templates and processes

• Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.

• Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.

• Proactively drive interlock between the user and the company’s Product and Engineering teams to ensure alignment with the company’s roadmap.

• Ensure a smooth transition of the implemented the company capabilities into operation for the user, including knowledge transfer and the handover to the company Support.

• Actively participate in a global community of practitioners to continually evolve and improve the way in which the company leads and supports our Users through high impact and complex implementations of the company’s payment infrastructure

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to the company’s largest users in a way which they will understand. Some may be deeply technical, others may be more business focussed, so you’ll need to talk to users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome

• Experience in working with or in complex enterprise organizational and decision making structures

• An ability to work collaboratively with and influence the company’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of the company’s applications

Preferred qualifications

• Prior experience at a growth stage Internet/Enterprise Software company

• Industry certifications to ensure project success. Typical certifications include:

• Certified ScrumMaster

• PMP or PRINCE2 Certification

• Prior experience in the payments industry

• A familiarity with the integration and testing of APIs