Engagement Manager

ABOUT YOUR ROLE 👀

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

• You'll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.

• You'll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.

• You'll be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need.

• You'll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.

• You'll be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.

• You'll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

ABOUT YOU 👩‍🚀

• You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.

• Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.

• You're a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.

• You're an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders.

• You're genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft.

• You're a high-ownership operator. When an engagement is yours, you drive it and you don't wait to be told what to do next.

• You’re highly organized, with the ability to juggle multiple client engagements simultaneously.

• You're low ego and a team player. You work well across teams and care more about outcomes than credit.

• You're a fast learner who adapts quickly to new clients, industries, and problem spaces.

• You use AI tools to work smarter - better research, better synthesis, better outputs.

WHY YOU MIGHT BE EXCITED ABOUT THIS OPPORTUNITY 🙌

• First-of-its-kind role with real scope. You're not stepping into a defined process - you're building it. The playbooks, the delivery model, the client experience: that's yours to shape.

• Fortune 500 clients, early-stage energy. You'll lead engagements with major brands while still being close enough to the team to see your decisions matter immediately.

• A natural bridge from consulting to vertical AI. If you're looking to take your consulting toolkit and apply it at the cutting-edge of strategy and AI, this is that role.

• Be the voice of the customer. You'll have a direct line into product and engineering - what you learn from clients shapes what we build.

WHY YOU MIGHT NOT BE EXCITED ABOUT US 👎

• This is a high-ownership role by design. If you want a narrow lane with clear guardrails, this isn't it. You'll need to define the lane yourself.

• We're growing our client list fast. Expect to be managing multiple engagements simultaneously, each with its own timeline, studies and stakeholders. If you thrive with one deep focus at a time, this role may not be the right fit.

• We expect more than 9 to 5 - raw hours make an impact at our current stage. That said, we trust each team member to build a flexible schedule that works for them. We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20 days vacation policy 🌴