EMEA Data Centre SOC Regional Operations Manager

Operational Leadership

• Lead day-to-day SOC operations across EMEA, ensuring timely delivery of operational tasks, projects and regional priorities.

• Establish and maintain consistent regional operating standards, service-delivery plans and governance routines.

• Ensure SOC personnel have the tools, equipment, information, training and site documentation required to perform effectively.

• Maintain a thorough understanding of each SOC’s role, operating model and contribution to effective monitoring, escalation and reporting.

• Act as the regional operational lead and delegated escalation point in the SOC Director’s absence, within agreed authority levels.

People Leadership and Capability

• Lead, coach and develop EMEA SOC managers and supervisors, enabling them to build capable, accountable and high-performing teams.

• Set clear performance and conduct expectations, hold regular one-to-one meetings, provide timely feedback and recognise achievement.

• Maintain appropriate performance and development records and implement improvement plans where required.

• Partner with local the company branches to recruit, onboard, train and retain suitably qualified SOC personnel.

• Promote formal, informal and peer-to-peer recognition and foster an inclusive environment that values different perspectives.

Compliance, Risk and Incident Management

• Ensure compliance with applicable regulatory, industry, contractual, client and the company requirements across all EMEA SOCs.

• Maintain audit readiness, conduct regular assurance reviews and oversee timely closure of corrective actions.

• Ensure incidents are assessed, responded to, escalated and reported in accordance with agreed standards.

• Identify operational and workplace risks, prioritise safety and support effective business continuity and resilience arrangements.

• Maintain professional composure when engaging authorities, executives, colleagues or members of the public during urgent or high-pressure situations.

Client and Stakeholder Management

• Build trusted relationships with client leadership, local the company branches, the global SOC service team and other partners.

• Align stakeholders on operational priorities, risks, decisions, service performance and corrective actions.

• Hold regular service and staffing reviews with supporting branches to maintain agreed coverage and meet operational service-level agreements.

• Represent the values, culture and professional standards of the company and the client in every interaction.

Performance, Reporting and Continuous Improvement

• Own regional performance against agreed KPIs, SLAs and service standards, using trend analysis to identify risks and opportunities.

• Deliver accurate, timely operational data, insights and recommendations for monthly and quarterly business reviews.

• Support informed decision-making through reliable reporting, clear escalation and evidence-based recommendations.

• Lead continuous improvement in processes, technology, service delivery and new-site mobilisation.

• Take accountability for regional outcomes and adapt priorities and resources to meet changing operational needs.

Travel and Operational Flexibility

• Work flexibly across EMEA and global time zones to support operational priorities and stakeholder collaboration.

• Provide occasional out-of-hours support for critical incidents, urgent escalations and essential global meetings.

• Travel regularly within EMEA and internationally for site visits, new-site launches, audits and other operational requirements.

Key Success Measures

• Achievement of agreed KPIs, SLAs and service-quality standards.

• Strong audit and compliance performance, with timely closure of corrective actions.

• Consistent incident-response quality, escalation discipline and reporting timeliness.

• Stable staffing, effective onboarding and high completion of required training.

• Improved consistency, resilience and continuous improvement across EMEA SOC operations.

• Positive client and stakeholder feedback.

Person Specification

Essential

• Legal right to work in the country of employment.

• Willingness to complete required pre-employment screening, subject to applicable local law and company policy.

• Ability to obtain and maintain any security licence or certification required in the country of employment.

• Demonstrated experience leading dispersed operational teams across multiple locations and time zones.

• Strong interpersonal, coaching, influencing and stakeholder-management skills.

• Professional fluency in written and spoken English.

• Strong understanding of GDPR responsibilities and the appropriate handling of operational information.

• Secondary education or equivalent; relevant professional experience may be considered.

• Strong working knowledge of Microsoft 365, incident-management systems and operational reporting tools.

• Ability to maintain sound judgement and professional composure in unusual, urgent or high-pressure circumstances.

• Strong client-service and service-delivery orientation.

• Ability to communicate effectively across organisational levels and diverse cultures.

Desirable

• Five or more years’ experience in the security industry.

• Three or more years’ documented supervisory experience in security operations, a SOC environment, service planning, service development or a related operational field.

• Relevant higher education or professional qualifications in security, operations, risk, leadership or a related discipline.

• Experience supporting data centre, critical-infrastructure or other high-availability environments.

• Action-oriented approach, with a track record of delivering quickly, efficiently and accurately.

What We Offer

At the company we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If it all sounds good for you, don’t hesitate and apply!

PAY:  The role's salary is based on the scale, the candidate's location and their experience.

For almost 90 years, the company has increased security in a world where risks are constantly changing. Every day our employees protect what matters most to our customers. That’s why the company is the security partner of choice for companies around the world.

The EMEA Data Centre SOC Regional Operations Manager leads consistent, compliant and high-performing Security Operations Centre (SOC) operations across the client’s EMEA data centre portfolio. The role provides operational leadership to geographically dispersed SOC managers and supervisors, ensuring that service standards, audit readiness, incident response and continuous-improvement expectations are met or exceeded.

Reporting to the company EMEA & APAC SOC Director, the role works closely with local the company branches, the global SOC service team, client leadership and other partners to deliver accurate, timely and resilient SOC services. The role builds trusted relationships by demonstrating the company values of Integrity, Vigilance and Helpfulness.

The manager translates regional priorities into clear operating standards, performance expectations and improvement plans. They create an inclusive, accountable environment in which teams with varied experience can develop, collaborate and deliver operational excellence.