Director Program Manager, Payments

The company is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. The company solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call “the company DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

This role owns end-to-end delivery of complex technology implementations for public-sector clients. You own the program plan, schedule, governance, deliverables, and testing from kickoff through go-live and into steady-state operations. The work spans internal teams, client stakeholders, and partner organizations, so cross-party alignment, schedule discipline, and early escalation are core to success.

What You’ll Be Doing

Implementation

• Program planning: Author the program management plan and secure client approval. It covers scope, staffing, controls, escalation, change management, risk, quality, readiness, and invoicing.

• Master scheduling: Baseline and maintain the integrated schedule and critical path. Keep it aligned with dependent teams and partners, and manage changes through formal approval.

• Reporting and governance: Produce recurring status reports and run the client governance cadence, including agendas, minutes, and action tracking.

• Deliverables: Drive approval of required program plans (e.g., security, continuity, testing, data migration, transition), plus SOPs and training materials.

• Testing: Lead the test and acceptance lifecycle from integration through user acceptance and formal sign-off. Own defect tracking and issue resolution.

Post Go-Live

• Release and change control: Maintain release, change, and maintenance processes, including client communication for planned work.

• Performance and incidents: Deliver service-level reporting, lead root cause analysis for significant incidents, and track corrective actions to closure.

• Client cadence and growth: Support business reviews and issue management, and scope new client-requested work.

What You’ll Need to Have

Required

• 7+ years of program or project management, including multi-year public-sector implementations with formal milestone approvals and change control.

• Experience delivering payments or financial technology programs, such as payment processing, transactions, payment data, settlement, and reconciliation.

• Experience coordinating delivery across multiple teams or vendors, including integration and acceptance testing.

• Proficiency with scheduling and work-tracking tools. Working knowledge of data security and privacy requirements (e.g., PCI DSS, PII).

• Clear writing at a formal deliverable standard and comfort presenting to executive stakeholders.

• Able to pass a comprehensive background check including comprehensive identity verification, criminal history check, and counter-terrorism screening.

• Located in the Northeast region, must be able to travel up to 30% of the time

Bonus Points For

• PMP or PgMP certification.

• Experience delivering under state or local government contracts.

• Familiarity with payment industry rules (e.g., NACHA, card networks).

Annual Salary Range

$140,000 — $160,000 USD

Why Work For Us

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.

• You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at the company

• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.

• We #payitforward with our corporate volunteer program, serving the communities where we work and live.

• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About

We hire high-aptitude, high-integrity people who are great communicators and want to be part of a growing team.

A Note About AI at the company

We love AI. We use it every day and encourage our team to find creative, effective ways to put it to work. If you join the company, you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. During the interview process, though, we want to hear from you , not a model. Our goal is to understand how you actually think, solve problems, and communicate, so we ask that your live conversations and assessment responses be your own work.

Commitment to Equal Opportunity

The company is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

The company is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE:  U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. The company participates in E-Verify. To learn more, click here . Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies:  the company does not accept agency resumes. Please do not forward resumes to our careers’ alias, the company employees or any other company location. The company is not responsible for any fees related to unsolicited resumes.

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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for the company, as outlined in the company’s Business Code of Conduct and Information Security Policies.