Director of Workforce Transformation

The company is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At the company, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Director of Workforce Transformation

REPORTS TO: TBD

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time, Exempt Employee

At the company, our mission is to empower one person, start one career, and serve one family at a time. We do this through innovative software solutions and high-touch services.

We’re the only workforce technology company that also runs workforce boards as a managed services operator. When a state partners with us, they get more than software; they get the operating playbook we’ve built running boards across the country.

As the Director of Workforce Transformation , you’ll be the human face of this competitive advantage and bring that playbook to life for our state customers. You won’t just configure software to match the way things have always been done. Instead, you’ll sit with state leaders and local workforce boards, look honestly at how they serve job seekers and employers today, and help them redesign the model: people, process, and platform together.

What You’ll Own

• You’ll partner directly with state leaders and local workforce boards to perform deep-dive "process autopsies"; dissecting current workflows to keep what works and remove what doesn’t. You’ll lead investigative sessions to hunt down bottlenecks and outdated relics, ultimately architecting a bigger, bolder vision for our customers to serve their community.

• Once the vision is determined, you’ll be our primary technology translator, acting as the bridge between a customer’s “I wish we could…” and our system’s “Here’s how we do it.” You’ll help our customers configure and launch tools that don’t just look good on paper, but actually tackle their toughest daily hurdles.

• You’ll use your workforce experience and expertise to see the big picture while also understanding the nuances and tiny details of the business. You’ll turn high-level workforce directives (referral processes, case management, programmatic financial tracking, labor exchange requirements, etc.) into clear technical process flows inside Career Edge.

• We don't do "tech for tech’s sake." You’ll guide workforce boards to move past just using a new tool and help them master it to change lives. You’re workforce expertise is the secret ingredient that turns a digital platform into a community superpower.

Who You Are

• A dynamic career journey combining a strong academic foundation (Bachelor's or higher) with over 5 years of experience in workforce development.

• Your background spans workforce services at multiple levels—ideally across boards, regions, or states—giving you a ground-up understanding of service delivery.

• You have experience collaborating with state and local workforce boards, managing regional differences, and navigating complex, locally-specific requirements.

• You are fluent in both 'workforce' and 'technology,' possessing deep, 5+ years of specific knowledge in WIOA, TANF, SNAP, and other workforce-related contracts/programs.

• More than just knowledgeable, you have the confidence to challenge assumptions and translate technology capabilities into practical, jargon-free solutions that actually work for customers.

• With 5+ years of advanced project management, you thrive managing multiple complex initiatives and adjusting your altitude, seamlessly transitioning from discussions with state-level leaders to supporting frontline staff.

• You're a meticulous, critical thinker comfortable in the unscripted 'messy middle' of transformations, bringing strong opinions held lightly and the speed, research skills, and accuracy needed to excel under pressure.

• Confidentiality, sensitivity, and tact are paramount, paired with exceptional time-management, organization, verbal and written communication.

How We Work

• High trust, high accountability

• We obsess about our customers and the people they serve

• We value action over perfection, and iterate to get better every day

Travel : Moderate. Expect time on-site with state and local customers during active implementations. We’ll be straight with you about this in the interview.

About the company

Founded in 1996, the company, LLC is a private workforce development organization.

The company’s outstanding record of building the modern infrastructure powering America's workforce  has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, the company has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See [link for members]  for more information.

The company is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  The company is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. The company collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature;  Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information;  Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN);  National identifiers , such as SSN, passport and visa information, and immigration status and documentation;  Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes;  Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;  Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;  Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;  Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.