Director of Continuous Improvement

ABOUT THE ROLE

The company is the fastest-growing calibration and metrology platform in North America, with 32+ branches and a sustained acquisition pace. As we scale, our biggest opportunity is operational: creating a unified operating system for the network. The Director of Continuous Improvement will lead the development of that operating system. The role exists to identify operational practices that matter, translate field-proven best practices into a repeatable operating playbook and deploy those practices in partnership with local leadership.

REPORTING STRUCTURE

Reports to the Chief Operating Officer and will work in close partnership with operational leadership and all the company functions.

KEY RESPONSIBILITIES

• Own the research, design, and deployment of the company’ unified operating system - translating best practices from top-performing branches into standardized, scalable standards that work across 32+ locations without sacrificing local market autonomy.

• Conduct deep-dive analysis across the branch network to identify key drivers of branch performance and synthesize findings into key levers from lead to invoice.

• Design and refine the daily, weekly and monthly operating rhythm for branch managers

• Partner with operations leaders to drive organizational change and cultural transformation to embed continuous improvement as a core operating principle

• Define success metrics for each operational domain and establish a monitoring framework to track adoption, adherence, and impact across the network.

• Create a comprehensive training program and coaching methodologies to create a broad base of continuous improvement.

• Partner with the VP of Integration to support onboarding of acquisitions into the company Operating System.

THE PERSON WE’RE LOOKING FOR HAS

• Spent their career solving hard problems in distributed, messy operating environments - places where standardization doesn’t come naturally and local autonomy matters as much as consistency.

• Scaled operating systems across geographically dispersed teams

• Balanced competing objectives of supporting local autonomy and flexibility with the imperative to develop enterprise operating standards

• Earn credibility and authority through the quality of their thinking and development of a deep understanding of the business.

• Demonstrated a highly analytical and data driven approach to operational improvement

• Shown pragmatism and an ability to prioritize opportunities that move the business forward

• Experience working hand in hand with front line leadership

WHAT SUCCESS IN YEAR ONE LOOKS LIKE

• Operating playbook developed with the most critical standards for lab operations clearly defined

• Management rhythms, KPIs and scorecards for branch managers published

• End-to-end transformation proven out at three to five branches with documented results

• Playbook and training curriculum built

• Rollout underway across the network, with adoption metrics showing measurable traction and performance improvements at select branches

• End-state processes defined at sufficient detail to support ongoing technology development efforts and new acquisition onboarding

• Demonstrated EBITDA or operational KPI lift attributable to playbook adoption in early-rollout branches.

QUALIFICATIONS

• Minimum eight years of progressive operations, process improvement, or organizational systems experience - ideally designing and deploying standardized operating systems within multi-location, service-based businesses.

• Demonstrated track record of quantifiable impact through organization-wide transformation initiatives

• Strong analytical foundation - comfortable working in operational data, building hypotheses, and pressure-testing them in the field.

• Experience in calibration services, metrology, or distributed service operations is a significant plus.

• Consulting background (McKinsey, Bain, BCG, or equivalent) or demonstrated experience applying top down prioritization and structured problem-solving.

• Willingness to travel regularly to branch locations - this is a field-driven role, and time on the ground is non-negotiable.

WHY THIS ROLE MATTERS

The company is at the inflection point where operational consistency becomes the single biggest driver of enterprise value. The person who builds and stewards our operating system will shape how every branch - current and future - runs for the next decade. This is not a back-office process role. It is a foundational leadership seat in the next chapter of the business.

BENEFITS

Health Insurance

Comprehensive medical coverage to support your well-being

Dental Insurance

Preventive and restorative care to keep you smiling

Vision Insurance

Coverage for eye exams, glasses, and contacts

401(k) with Company Match

Plan for your future with our retirement savings plan and generous employer match

Company-Paid Life Insurance

Peace of mind with fully covered life insurance

Paid Time Off (PTO)

Enjoy a healthy work-life balance with paid time off

Paid Holidays

Celebrate and recharge with paid company holidays

Company-Provided Equipment

All necessary tools and technology supplied to help you succeed

EQUAL OPPORTUNITY EMPLOYER

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.