Director of Cloud Operations (US Neocloud)

The company delivers and operates infrastructure for AI neoclouds: GPU-dense data centres, Kubernetes-based platforms (k0rdent) and the operational services that keep them running. You be part of a follow-the-sun leadership model and will own day-to-day operations for the US time zone.

You will be accountable for uptime, incident response, capacity and customer outcomes. You will lead a team of engineers and operators, and stay close enough to the technology to make sound calls during an incident.

Responsibilities

• Own operational delivery for US neocloud customers: availability, SLAs, incident and problem management, and change control.

• Lead and develop the US operations team, including engineers, NOC/SRE staff and site-level coordinators. Set hiring plans, on-call structure and performance standards.

• Run GPU cluster operations: health monitoring, firmware and driver lifecycle, fabric and storage performance, node replacement and capacity planning.

• Act as leadership escalation point for major incidents and lead the communication with customer executives.

• Work with customer data centre and engineering teams to define runbooks, handover processes and operating models.

• Work with Sales, Solutions Engineering and Product to scope operational services, support pricing and resolve delivery risk before contracts are signed.

• Define and report operational KPIs (uptime, MTTR, ticket ageing, GPU utilisation, SLA attainment) to the company leadership and customers.

• Manage vendor relationships with hardware, networking and data centre providers.

• Improve operations through automation, standard tooling and a single operational view across sites.

• Coordinate with our European and APAC operations teams for follow-the-sun coverage and consistent practice.

• 10+ years in infrastructure or cloud operations, including 5+ years leading technical teams and at least 2 years managing managers or multi-site teams.

• Experience managing teams operating AI/GPU infrastructure at scale (NVIDIA H100/H200/GB200-class or equivalent), including InfiniBand or RoCE fabrics, DCGM and scheduler/orchestration layers such as Kubernetes or Slurm.

• Strong conventional infrastructure background: Linux, networking, storage, virtualisation or bare-metal provisioning, power and cooling fundamentals.

• Production experience with Kubernetes and the surrounding tooling (observability, GitOps, infrastructure as code).

• Track record running a NOC or SRE function with defined SLAs, on-call rotations and formal incident management (ITIL or equivalent).

• Experience working directly with customers or tenants during incidents, including at executive level.

• Ability to read and challenge technical designs, and to explain operational trade-offs to non-technical stakeholders.

Preferred experience

• Experience at a neocloud, GPU cloud, hyperscaler, colocation or managed services provider.

• Familiarity with bare-metal lifecycle tooling (Metal3, MAAS, Ironic or similar) and multi-tenant GPU platforms.

• Experience building or scoping managed-service offerings, including SLAs and pricing inputs.

• Experience with Prometheus, Grafana, VictoriaMetrics, OpenTelemetry or comparable observability stacks.

• Certifications such as CKA/CKAD, ITIL 4 or relevant NVIDIA credentials.

Leadership expectations

• Sets clear priorities and holds the team to them.

• Hires well and develops people. Can build a team from a small base.

• Makes decisions under pressure and takes ownership of outcomes.

• Communicates plainly with engineers, customers and executives.

• Works across Customer Success, Sales, Engineering and Product without needing formal authority.

Why you’ll love the company

• Work with an established leader in the cloud infrastructure industry.

• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.

• Be a part of cutting-edge, open-source innovation.

• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.

• Receive a competitive compensation package with strong benefits plan.

• We are a  Leader for Container Management  in G2 (#2 after AWS)!

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We are a  Leader for Container Management  in G2 (#2 after AWS)!

About the company

The company is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, the company empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, the company delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, the company ensures that customers retain full control of their infrastructure strategy.