Director Forward-Deployed Engineering

About the Role

As the Director of Engineering, FDE and Customer Outcomes, you will lead an elite organization of multiple cross-functional engineering teams, each dedicated to a portfolio of tier-one healthcare customers. You are ultimately accountable for the technical delivery, enterprise configuration, and operational success of our AI-driven platform within complex healthcare ecosystems.

Each team under your leadership operates with high autonomy, directly owning their customer delivery plans, data quality standards, and clinical/business outcomes. You will mentor engineering managers and technical leads across a global footprint to architect robust data ingestion pipelines, configure complex enterprise software, and deploy production-grade, compliant AI agents into live healthcare environments.

A Day in the Life

Global Team Leadership & Delivery Ownership

• Scale and Govern Multiple Teams: Hire, mentor, and scale multiple customer-facing engineering teams across regions, optimizing global resource allocation across health systems, payers, and life sciences clients.

• Delivery Plan Accountability: Empower autonomous teams to own, track, and execute comprehensive implementation delivery plans, navigating critical paths from discovery to live production.

• Customer Outcome Management: Focus engineering execution on direct business and clinical metrics (reducing administrative burden, improving workflow efficiency) to drive customer retention and high NPS/CSAT.

• Quality Assurance & Standards: Establish baseline organizational standards for data integrity, product quality, architectural reviews, and formal customer sign-off criteria.

Data Ingestion & Data Quality

• Clinical Data Ingestion: Guide teams in building high-throughput pipelines to ingest structured and unstructured datasets (EHR notes, lab results, imaging metadata, claims) via HL7, FHIR, and DICOM.

• Data Quality & Normalization: Standardize validation frameworks to sanitize, deduplicate, and normalize raw, heterogeneous healthcare data for downstream AI/ML consumption.

• Deterministic Guardrails: Implement automated data-quality testing and schema enforcement protocols to intercept data corruption or format mismatches pre-ingestion, ensuring absolute clinical data integrity.

Product Configuration & Enterprise Implementation

• Enterprise Customization: Oversee platform configuration, tailoring core software capabilities to match specific clinical workflows and varied healthcare operational taxonomies.

• Seamless Integration: Lead native platform deployments into complex enterprise ecosystems, integrating directly with production EHR systems and native provider workflows.

• Solution Architecture: Design scalable pre-sales and post-sales technical solution architectures that align customer requirements with platform capabilities.

Build & Deploy AI Agents

• AI Agent Engineering: Oversee the forward-deployed development, local integration, optimization, and fine-tuning of autonomous and semi-autonomous AI agents utilizing advanced LLM orchestration frameworks.

• Clinical Safety & Benchmarking: Enforce a high rollout bar which includes deployment-level guardrails, and real-time monitoring and ensure safe outputs.

What You Need

• Professional Experience: 12+ years in software engineering, technical consulting, or enterprise systems architecture.

• Industry Experience: 5+ years within US Healthcare, HealthTech, or Digital Health sectors, working directly with clinical data ecosystems.

• Leadership Experience: 5+ years managing a manager-of-managers organization or multiple concurrent, customer-facing technical delivery teams.

• Education: Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, or equivalent practical experience.

Technical Competencies

• AI/ML Production: Hands-on experience building, optimization, and deploying enterprise-grade AI Agents.

• Data Engineering Stack: Proficiency in designing and managing batch and real-time big data processing systems, pipeline orchestration, Medallion Architecture, and end-to-end ETL/ELT pipeline engineering.

• Healthcare Protocols: Operational knowledge of healthcare standards like HL7, FHIR, C-CDA, X12/EDI

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous PTO Benefits: Enjoy PTO benefit accrual of 20 days per year.

• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.

• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.

• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

The company is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: the company does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [link for members] Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About the company

The company activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust the company to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit [link for members] .

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