Director, CRO/CDMO Solutions

Title: CRO Supplier Manager

Location: Remote - Headquarters located in Burlington, MA

Job Type:  Remote

FLSA Classification: Exempt

Reports to: SVP of Supplier Solutions

Department: Product

Compensation: Base salary range: $125,000 + Incentive Bonus (OTE $190,000)

(This role is compensated as base salary plus a company discretionary bonus. The bonus is determined by company performance and is not guaranteed.)

Responsibilities

The CRO Supplier Manager owns the company the company's contracted CRO and CDMO partnerships day to day, taking the handoff at contract execution and driving them from signature through long-term success. This role engages partner commercial teams, maps accounts between supplier partners and the emerging biotechs on our platform, and acts as a trusted advisor to customers — advocating for the right supplier partner. The supplier portfolio spans the full outsourced R&D landscape, from discovery and preclinical services through clinical execution and manufacturing. Success in this role is defined by partner growth, customer connections, and the credibility this role builds for our CRO/CDMO offering in the market.

Key Functions

• Own day-to-day relationships with contracted CRO and CDMO supplier partners across discovery, preclinical, clinical, and manufacturing service categories

• Take the handoff at contract execution; drive partner onboarding through early wins to sustained, long-term performance

• Serve as a credible, trusted advisor to emerging-biotech customers; position partners as the right fit for the work without selling

• Build the credibility of the company the company's CRO/CDMO offering in the market

• Map accounts between supplier partners and the biotech customer base; identify and drive connections between them

• Generate and deliver partner reporting; track adoption, connections, and partner-growth KPIs

• Articulate emerging-biotech pain points to the Product and Data teams; help shape on-platform tools and data offerings that bridge biotech needs and supplier capabilities

• Work closely with Supplier Solutions, Customer Success, and Product

• Escalate commercial negotiations — pricing, rebates, and new partnerships — to the SVP of Supplier Solutions, who owns deal-making and executive supplier relationships

• Perform other duties as assigned

Requirements

• 10+ years in life sciences with hands-on ownership of outsourced R&D spend across multiple service categories

• Demonstrated breadth across discovery and preclinical services — for example DMPK, toxicology, bioanalysis, in vivo pharmacology, translational sciences, or medicinal chemistry — with exposure to clinical-stage outsourcing as well

• Hands-on experience selecting, contracting with, and managing CROs and/or CDMOs; deep familiarity with the players, capabilities, and value-adds across the space

• Experience at emerging biotech (venture-stage) companies strongly preferred; sponsor-side operating experience is what matters most

• Scientific literacy sufficient to hold a credible technical conversation with customer teams and partner scientists; a formal scientific background or bench chapter is a strong plus

• Understands the realities of emerging biotech: burn rate, milestone achievement, speed, and the cost of choosing the wrong supplier

• Strong communication and networking skills; able to advocate credibly without coming across as selling

• Commercial experience on the CRO/CDMO side is valuable in combination with sponsor-side operating experience

Note: we can teach the business and sales side. What you bring is breadth across the outsourced R&D landscape and the judgment that comes from having managed it.

The company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability status, genetic information, or any other characteristic protected by law.

This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

US Avg Base Pay Range

US Avg Base Pay Range

$120,000 — $125,000 USD

Base + Commission (On Target Earnings)

$190,000 — $200,000 USD