Director, Business Operations

About the company

The company is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, the company builds upon evidence-based treatments to empower individuals to reach lasting recovery. All the company patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes [link for members] and treatment approach at [link for members] [link for members]

Founded in 2019, the company has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created the company’s culture.  Recognized by Time [link for members] as one of the most influential companies of 2023, along with awards from Linkedin [link for members] and Lattice [link for members] we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across the company’s Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience. By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance. Ultimately, this role powers the company’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale.

Responsibilities

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.

• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.

• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.

• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.

• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.

• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.

• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.

• Perform other duties as assigned.

Qualifications

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.

• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).

• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.

• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.

• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.

• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.

• Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks.

• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Compensation & Benefits Package

Compensation

• Earning Potential Range: $140,000 to $175,000 + 20% Annual Performance-Based Bonus Potential

Time Off

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

• Generous Parental Leave.

Core Benefits

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Spring Health, a 100% employer-paid mental health benefit through Guardian.

• You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.

• 401K Option!

Work From Home Additional Perks

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

• Initial work-from-home stipend of up to $500.

• Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).

• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. Must be able to remain in a stationary period for prolonged periods at a desk or workstation, with the option to alternate between sitting and standing as needed. Must be able to operate standard office equipment such as a computer screen and keyboards as well as to exchange accurate information, actively listen, and communicate clearly with colleagues, clients or stakeholders over the phone, via video conferencing, and/or in person.

At the company, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of the company’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have the company DEIB council, the company For All; also referred to as EFA. EFA at the company aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at the company.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [link for members]

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