Director, Americas Field Operations

We are looking for a Director of Americas Field Operations to own regional strategy and execution for the Americas. You will lead regional planning for the Americas, run the operating cadence with sales and marketing leadership, deploy territory and quota in-region, and own the analysis that tells the region where it stands and what to do about it. When the field hits friction in how we plan, sell, or get paid, you are the person who owns fixing it.

Scope covers the full Americas: North America and Latin America, across our strategic, enterprise, commercial, and public sector businesses. Reporting to the VP, Revenue Operations, you will partner daily with the Americas sales leaders, and closely with the central planning, commercial, systems, data, and enablement teams.

This is a hands-on role. You will inherit a small team and do a great deal of the work yourself, adding capacity selectively as the region grows.

WHAT YOU'LL BE DOING

• Lead annual and last-mile planning for the Americas end-to-end: define geo structure, headcount, territory design and quota allocation, while driving in-region deployment including account assignment, coverage checks, ramp tracking, and mid-year adjustments to ensure the plan lands effectively on the ground.

• Own the Americas operating cadence: forecast roll-ups and calls, pipeline and deal reviews, MBRs and QBRs. Set the standard for what a defensible commit looks like and hold the region to it.

• Partner with Americas sales and marketing leadership on execution to the number across the full funnel: demand and pipeline generation, progression and conversion, close, and expansion. Know where the region stands at every stage, where it is short, and what has to change to land the quarter.

• Own regional performance management and analytics: attainment by team and rep, productivity and pipeline generation, conversion and slippage, and the diagnosis of what is actually driving each. Work with the data and analytics team on the reporting and signal behind it.

• Be the operational owner for the Americas business. When something is broken, stuck, or unclear, whether it is a deal, a comp question, a systems gap, or a number nobody can explain, you own getting it resolved and you stay on it until it is. You pull in the central teams as needed, and the outcome stays yours.

• Carry field signal back to the center. Translate what reps and managers experience into structured input the central teams can build against, and advocate for the region when the case is sound.

• Drive adoption of the GTM system in-region: CRM hygiene, methodology and stage discipline, and the tooling the field is expected to run on. Partner with Enablement so process change actually sticks..

WHAT YOU BRING ALONG

• 10+ years in sales operations, field operations, revenue operations, sales strategy, or GTM finance, including time supporting a multi-segment field organization at scale. Team leadership experience is preferred, and a genuine willingness to be hands-on is required.

• Deep pipeline and forecast discipline. You have stood alongside sales leadership on delivering a regional number, you know the difference between a forecast process and a forecast meeting, and you can point to what you changed to close a gap.

• Fluency with the deployment toolkit: territory design, quota allocation, coverage and capacity modeling, and ramp assumptions. Ability to pressure-test it and defend planning assumptions and how it lands on a specific team.

• Owner-operator mindset. You treat regional operations as a system you own end-to-end: you build it, you run it, you fix it when it breaks, and you measure it by what it produces, not by activity.

• Credible partner and challenger to field leadership. You bring data, a point of view, and the willingness to disagree well. You earn trust by being right, not by being agreeable.

• Comfortable operating in a federated model. You are accountable to the company and embedded with the region, and you hold both well: close enough to the field to have the real picture, and independent enough to say what it shows.

• Strong analytical skills. SQL fluency required. Hands-on familiarity with the company, Hex, or a comparable modern analytics stack expected, along with comfort building your own analysis rather than filing a request for it.

• Strong working knowledge of Salesforce, and enough systems depth to design a process change and specify what needs to be built, not just describe the problem.

• Exposure to consumption-based or usage-based business models is strongly preferred. You understand that in a consumption business the sale is the beginning of the revenue, not the end of it.

• Experience across more than one Americas motion: strategic, enterprise and commercial, Latin America, or public sector. Familiarity with public sector procurement and partner-led transaction paths is valuable.

• Excellent written and verbal communication. Comfortable presenting to executives and running a room full of sales leaders.

• Bachelor's degree in a quantitative field; advanced degree or equivalent experience preferred.

PERKS

• Flexible work environment - the company is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

CULTURE - WE ALL SHAPE IT

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here [link for members] Check out our blog posts [link for members] or follow us on LinkedIn [link for members] to find out more about what’s happening at the company.

EQUAL OPPORTUNITY & PRIVACY

The company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here [link for members] for our Privacy Statement.