Developer Success Engineer

ABOUT the company

The company is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, the company powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.

ABOUT THIS ROLE

This isn't one of those situations where we tack "engineer" onto the back of every role at the company. No. We're actually looking for an engineer*. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.

We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that — we love hardcore engineers, and there are many at the company. But this time, we're looking for a new teammate that wants to have influence over our product and business.

If you'd be energized by seeing a developer or team flip a the company integration from staging to production — secretly satisfied in knowing you helped make it possible — you are perfect for this.

YOU'LL THRIVE HERE IF YOU

• are an engineer at heart, and don't mind reading more code than you write

• are a natural teacher who finds joy in helping others learn and succeed

• can break down complex technical concepts in a way that's easily understood by others

• enjoy learning new programming languages quickly and prototyping

• care deeply about the developer experience and the success of the people building on our platform

• have excellent spoken and written English

WHAT YOU'LL DO

• Support and work directly with developers, teams, and companies building with the company, both commercially and in the community

• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers

• Collaborate and support community efforts, specifically around technical issues

• Regularly meet with and follow up with the company customers to ensure their continued success on the platform

• Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

WHO YOU ARE

• A practicing engineer with demonstrated ability to build, ship, and debug production software

• Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues

• A clear written and verbal communicator who can adapt your message to technical and non-technical audiences

• Curious, fast-learning, and energized by ambiguity

• Customer-focused — you feel the difference between solving a ticket and solving the underlying problem

NICE TO HAVE

• You've literally done this role before

• Experience working with a community of developers

• Contributions to open source

• You've built something with the company

• You're multilingual — the company has users around the world

OUR COMMITMENT TO YOU

• An opportunity to build something truly impactful to the world

• Contribute to open source alongside world-class engineers

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy

The company is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [link for members]