Customer Technical Account Manager – OTT Cloud Streaming

Core skills: technical account management, OTT streaming architecture, cloud infrastructure, customer success, revenue expansion, stakeholder engagement, API integrations, media workflow optimization.

The company is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability.

“We are constantly seeking out forward thinking individuals who want to shape the future of video... come and work with us!” — Stefan Lederer, CEO

At the company we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award-winning products. Diversity in all its forms is encouraged and celebrated; everyone has a role to play in helping us shape the future of video.

Why us?

The company is looking for a Customer Technical Account Manager to become the trusted technical advisor to leading Media & Entertainment OTT customers across the Middle East region, operating within the company's global GTM and partner framework to execute regional initiatives aligned to overall revenue objectives.

This is an opportunity that offers

• Customer Ownership: Act as the primary commercial and technical point of contact for strategic OTT customers in the Middle East.

• Technical Depth: Work hands-on with technical stakeholders advising on OTT workflows, solution options, and product integration.

• Commercial Impact: Drive product adoption resulting in upsell, cross-sell, expansion, and new customer opportunities.

• Regional Influence: Collaborate with global and local partners to maximize customer value and market growth, supported by our global solutions engineering and product teams.

What you’ll do

You will make an impact that matters by

• Serving as the primary technical advisor and internal the company advocate for assigned Media & Entertainment OTT customers in the Middle East and key regional accounts.

• Engaging stakeholders from engineers to C-level executives — diving deep into APIs and integrations while clearly articulating business impact and ROI.

• Driving product adoption and successful onboarding of cloud streaming services.

• Identifying and executing upsell, cross-sell, and expansion opportunities to grow existing customer revenue.

• Identifying and pursuing new logo opportunities within similar Media & Entertainment accounts.

• Leading or supporting integration projects, ensuring smooth implementation aligned with customer workflows.

• Troubleshooting streaming workflows, encoding pipelines, and delivery performance issues.

• Providing best-practice guidance on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation.

• Collaborating with Product, Support, and Global Partner teams to resolve issues and unlock additional customer value.

• Working with global and local partners to maximize customer success and regional growth opportunities.

• Monitoring customer health metrics and proactively mitigating risks to retention and revenue growth.

• Advocating customer needs internally, influencing product roadmap and feature prioritization.

What is it like to be a part of this team?

You'll sit at the intersection of technology, business value, and revenue growth — working alongside global solutions engineering, product, and partner teams while owning your regional book of business directly. It's a role for someone who is naturally curious, comfortable moving between deep technical conversations and commercial ones, and motivated to combine technical engagement with regional influence.

What can you bring

Must-Have Experience

• Experience in technical account management, customer success, solutions engineering, or similar customer-facing technical roles.

• Experience within OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) in the Media & Entertainment sector.

• Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies.

• Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics.

• Experience with APIs, integrations, and supporting customer implementation projects.

• Proven ability to collaborate cross-functionally with Product, Support, and Global Partner teams to resolve technical challenges.

• Experience identifying and working with local partners to drive regional growth.

• Strong communication skills, with the ability to translate complex technical concepts into clear business value for executive audiences, and confidence engaging both engineering teams and C-level stakeholders.

• Fluency in English. A degree in Computer Science, Engineering, or a related technical field is a plus but not required — equivalent hands-on experience is equally valued.

Nice-to-Have

• Arabic language skills, for engaging regional stakeholders.

• Experience working with video processing, content delivery, and video streaming platforms.

• Familiarity with video playback QoE / QoS analytics such as Conviva, Mux, Youbora, or similar solutions.

• Scripting or automation skills (Python, Bash).

• Knowledge of Agile methodologies and SaaS customer success practices.

• Current AWS, Google Cloud, Microsoft Azure, or Oracle Cloud "Professional" cloud certification (Solutions Architect, Cloud Architect, Cloud Developer, etc.), or "Associate" level certification with the ability to earn a "Professional" certification within 6 months.

You don’t have experience with all the points above? Don’t worry, we will support you with learning, training, and coaching on the job.

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