Customer Support - UK

Description

Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.

This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls , helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.

Previous customer service experience is not essential . The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.

A completed university degree is an essential requirement for this position.

Requirements

Key Responsibilities

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.

• Respond to customer enquiries promptly, professionally and accurately.

• Assist customers with questions, concerns and general product or service-related support.

• Take ownership of customer queries and follow them through to resolution.

• Handle complaints calmly and professionally while maintaining a positive customer experience.

• Identify customer needs and provide clear, practical solutions.

• Escalate complex queries appropriately when required.

• Maintain accurate records of customer interactions and follow-ups.

• Learn and follow internal customer support processes, workflows and SOPs.

• Work closely with the wider team to ensure consistency across customer communication.

• Identify recurring customer issues and provide feedback that could improve the overall client experience.

Essential Requirements

• Completed university degree – essential.

• Excellent written and spoken English.

• Strong verbal communication and interpersonal skills.

• Professional, confident and comfortable communicating directly with customers.

• Strong problem-solving and critical-thinking skills.

• High level of attention to detail and organisation.

• Ability to remain calm and structured when dealing with customer complaints or challenging conversations.

• Comfortable communicating across multiple digital channels.

• Tech-savvy and able to learn new platforms and systems quickly.

• Reliable, proactive and able to take ownership of outcomes.

• Comfortable working independently within a fully remote environment.

• Available to work Tuesday–Saturday on an ongoing basis.