Customer Support Specialist (L1)
Company shown to members 🔒 · Remote · Location not stated
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- Location not stated
- Languages
- English
- Skills and tools
- crm, scheduling, knowledge base, order management
- Job type
- Full-time
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Job details
- Where you can work
- Location not stated
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 16 September 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
Welcome to the company — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.
Our Mission
At the company, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.
Our Product
Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.
We're presently expanding our multinational team and seeking a Customer Support Specialis t.
Responsibilities
- Registration of all client requests in the task management service
- Ask customers targeted questions to quickly understand the root of the problem
- Provide prompt and accurate feedback to clients
- Properly escalate unresolved issues to appropriate internal teams
- Providing advice to clients on using the software
- Prioritize and manage several open issues at one time
- Receiving and resolving requests via email
- Acting as the first line of support for all external delivery integrations
- Creating new instructions in the knowledge base
- Maintain jovial relationships with clients
- Proficient in written and verbal communication in English and Russian
- Basic computer and printer skills
- Introduction to local and global computer networks
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Experienced in using CRM systems, clear understanding of the workflows
- Familiarity with Iiko or the company platform is mandatoy
We offer
- Work at a truly international company with a global footprint
- Fully remote — work from anywhere
- Comprehensive health insurance
- 2-2 work schedule (2 days on, 2 days off)
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- Open 8 weeks
- No pay listed
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