Customer Support Specialist – AI Assisted
Company shown to members 🔒 · Remote · Colombia, Chile, South Africa +1 only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Experience required (years not stated)
- Where you can live
- Colombia, Chile, South Africa +1 only
- Skills and tools
- zendesk, freshdesk, gorgias, google workspace, slack, zoom
- Time zone
- EST
- Job type
- Contract or freelance
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Job details
- Where you can work
- Colombia, Chile, South Africa, Morocco
- Employment type
- Contract
- Advertised pay
- $1700–2200/mo
- Experience
- Experience required (years not stated)
- Employer publication date
- 28 July 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
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JOB TITLE: CUSTOMER SUPPORT SPECIALIST – AI ASSISTED
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
ROLE OVERVIEW
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
KEY RESPONSIBILITIES
- Provide timely and professional customer support via email, chat, and ticketing systems
- Use AI-assisted tools to draft, summarize, and optimize customer responses
- Resolve order, product, and account-related inquiries efficiently
- Escalate complex issues and collaborate with internal teams as needed
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Contribute to improving AI prompts, macros, and support processes
REQUIRED QUALIFICATIONS
- Hands-on experience in customer support or customer service roles
- Experience using AI tools to assist with customer communication or workflow efficiency
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Strong written communication skills and attention to detail
- Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
PREFERRED QUALIFICATIONS
- Experience supporting e-commerce or digital-first businesses
- Familiarity with ticketing systems and support KPIs
- Experience contributing to knowledge bases or help centers
TOOLS & TECHNOLOGY
- Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
- AI Tools: ChatGPT, AI-powered macros, or similar
- Collaboration: Slack, Zoom, Google Workspace
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