Customer Support Representative
Company shown to members 🔒 · Remote · Mexico, Colombia, Philippines only
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First recorded by Psst: 24 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 1+ years required
- Where you can live
- Mexico, Colombia, Philippines only
- Languages
- English, Spanish
- Skills and tools
- zendesk, freshdesk, gorgias, crm, saas, ticketing
- Time zone
- U.S. business hours
- Job type
- Full-time
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Job details
- Where you can work
- Mexico, Colombia, Philippines
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 1+ years required
- Employer publication date
- 21 October 2026
- First recorded by Psst
- 24 October 2026
- Last checked at the source
- 8 November 2026
About the job
The company is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.
The company is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly within our clients' teams and tools, while the company handles recruiting, HR, benefits, and ongoing support.
Key Responsibilities
- Respond to customer inquiries via phone, live chat, and email within defined service levels
- Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
- Escalate complex cases to the right team with clear, complete notes
- Document every interaction accurately in the client's CRM or helpdesk (e.g., Zendesk, Gorgias, Freshdesk)
- Identify recurring issues and share feedback to improve help articles and processes
- Meet quality, productivity, and customer satisfaction targets
Requirements
- 1+ year of experience in customer support, call center, or client-facing service roles
- Excellent spoken and written English
- Calm, empathetic, and solution-oriented communication style
- Comfortable using helpdesk, CRM, and ticketing tools
- Strong attention to detail and ability to multitask across channels
- Availability to work U.S. business hours
- Based in Colombia, with a reliable home office setup and stable internet connection
Nice to Have
- Experience supporting U.S. customers
- Experience in e-commerce, SaaS, or healthcare support
- Fluency in Spanish
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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